Customer Account Manager

Proactis; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in tender notification services is seeking a Customer Account Manager to enhance customer relationships and ensure exceptional service delivery. The role involves proactive support and collaboration with various teams to drive customer satisfaction and retention.

Benefits

Investment in learning & development

Opportunities for career progression

Competitive commission structure

Enhanced maternity, paternity & adoption leave

Private medical insurance

Company healthcare

Volunteering days

Electric Vehicle Salary Sacrifice Scheme

Qualifications

• At least 12 months experience in a Customer Service or Account Management role.
• Comfortable working in an environment with targets and KPIs.

Responsibilities

• Develop and manage relationships with Tenders Direct UK & Norway customers.
• Ensure maximum value and excellent customer experience in line with KPIs.

Skills

Customer Service

Account Management

Communication

Web-based Systems

Norwegian

Job description

Company Description

Proactis Tenders Direct is a market-leading tender notification service in Europe and the UK’s most accurate public sector tender alert service.

We guarantee that tenders are never missed again. We don’t rely on automated systems, AI or CPV codes; instead, our team of Sourcing and Classification Specialists source and review all UK & ROI low value tenders and all high value OJEU notices.

Our team, from Customer Experience Managers to Software Developers, has a combined experience of over 200 years, and each member plays a vital role in ensuring the best service.

Job Description

The primary purpose of the Customer Account Manager (CAM) role is to develop and manage relationships with an agreed set of Tenders Direct UK & Norway (TD) customers by providing effective proactive and reactive support. The CAM helps define and implement customer care processes and measures to maximize customer retention and support cross-sell/upsell activities, aligned with PTL business objectives.

Within the TD team, the CAM is responsible for their assigned customers, ensuring they receive maximum value and an excellent customer experience in line with KPIs and targets. The CAM collaborates with colleagues across teams to leverage knowledge, contribute to product development, and monitor competitor activity.

Qualifications

• At least 12 months experience in a Customer Service or Account Management role
• Comfortable working in an environment with targets and KPIs
• Strong telephone, email communication, and computer skills, with proficiency in web-based systems
• Fluent in Norwegian

Additional Information

Why work with us?

• Investment in your learning & development
• Opportunities for career progression
• Competitive commission structure
• Enhanced maternity, paternity & adoption leave
• Private medical insurance
• Company healthcare
• Volunteering days
• Electric Vehicle Salary Sacrifice Scheme
• Strong company values
• Collaborative team environment