Client Account Manager

Impel; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Client Account Manager to join their rapidly scaling team. In this home-based role, you will be the main point of contact for clients, managing relationships and driving growth strategies. Your ability to communicate effectively and understand client needs will be critical in aligning their business objectives with top-tier products. This position offers a collaborative environment with regular team interactions, making it ideal for someone who thrives in a dynamic setting. If you're looking to make a significant impact in the automotive retail industry, this opportunity is for you.

Qualifications

• Strong organizational skills and proactive follow-up abilities.
• Ability to understand client business needs and align with products.

Responsibilities

• Build and maintain strong relationships with key stakeholders.
• Provide exceptional service as the primary contact for clients.
• Deliver insights and consultation through reviews and meetings.

Skills

Client Relationship Management

Communication Skills

Strategic Planning

Salesforce

Education

Bachelor's Degree

Tools

Salesforce

Job description

Join to apply for the Client Account Manager role at Impel.

The successful candidate will act as the main point of contact for existing customers, managing relationships, retention, and growth strategies across your portfolio. You will develop strong relationships by sharing performance metrics and insights to position Impel’s products as best in class. Working closely with clients, you will understand their business needs and align them with Impel products. To succeed, you should be organized, strategic, an excellent communicator, and proactive in follow-up.

You will join a small, rapidly scaling UK-based team representing customers across the UK automotive retail industry. The role is home-based, requiring a motivated, self-starting approach, but also collaborative, with regular team calls, meetings, and social events to foster a cohesive environment.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders in your portfolio.
• Provide exceptional service as the primary contact for client inquiries, aiming for client satisfaction.
• Deliver customer insights and consultation through reviews and meetings, demonstrating market understanding and helping clients achieve their goals.
• Coordinate with cross-functional teams to align campaign strategies with client objectives.
• Identify and resolve barriers to success, managing internal resources accordingly.
• Contribute customer insights to Product teams for new features and improvements.
• Handle all client requests professionally and promptly.
• Use Salesforce to document and track customer interactions.
• Participate in projects and initiatives as needed.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Software Development