Customer Advisor

TN United Kingdom; Lerwick; On-site; Full time

Job summary

Join a leading company as a Customer Advisor where you will assist customers, manage product displays, and ensure excellent service. This role offers valuable experience and opportunities for growth, with comprehensive training provided. Enjoy a supportive work environment with various benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Excel in a fast-paced, varied environment.
• Understand that small details matter in customer interactions.

Responsibilities

• Helping customers and putting them at ease.
• Promoting in-store offers and schemes.
• Ensuring the store runs smoothly.

Skills

Communication

Teamwork

Customer Service

Job description

Social network you want to login/join with:

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. Your responsibilities will include:

1. Helping customers and putting them at ease; listening to their needs, answering questions, recommending products, or offering baskets—small gestures that make a big difference.
2. Promoting our in-store offers and schemes to inform and assist customers.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock management.
4. Working collaboratively with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training will be provided; we are looking for individuals who:
2. Excel in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working as part of a team and promoting collaboration.
5. Understand that small details matter in customer interactions.
6. Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and delivering excellent service, though training will be provided if not.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Additional benefits are available to suit your needs. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots?

We foster an inclusive environment where everyone can be themselves and reach their full potential. We are committed to diversity and providing a positive, inclusive workplace. Together, we aim to make a difference.

What's next?

If your application is successful, you will be invited for an in-store interview within 14 days.

We are open to discussing part-time and job share options for full-time roles. We also provide reasonable adjustments during the application and interview process to support your needs.