Advisor, Service Product Line Manager

TN United Kingdom; Northern Ireland; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Maintenance Services Product Line Manager to drive sales enablement and manage maintenance services globally. The ideal candidate will have extensive experience in telecommunications and product line management, with strong collaboration and strategic thinking skills. This role offers the opportunity to work in a flexible environment that prioritizes individual growth and community impact.

Qualifications

• 10+ years of working in telecommunications.
• 3+ years of Product Line Management experience.
• Ability to take broad direction and drive tasks to closure.

Responsibilities

• Handling day-to-day portfolio inquiries and providing RFP assistance.
• Developing, tracking, and managing offers through the New Service Introduction Process.
• Leading sales enablement of portfolio strategy with field teams.

Skills

Collaboration

Strategic Thinking

Time Management

Communication

Education

Bachelor’s degree in Engineering or Business Administration

Job description

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Advisor, Service Product Line Manager, northern ireland,uk,remote

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Client:

UK Ciena Limited

Location:

northern ireland,uk,remote, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

ae82b41da6a9

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our to get relevant job alerts straight to your inbox.

Introducing Ciena:

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

Your Role:

As the Maintenance Services Product Line Manager, you will be responsible for evangelizing Ciena's current and new maintenance services globally. This includes enabling sales and operations teams to maximize opportunities in the maintenance space. Specifically, this role will be located in EMEA and will help drive process and sales enablement, including improving our quoting operations and processes in the region. You will be expected to be subject matter expert in EMEA but contribute to a team of global stakeholders.

Reporting to the Director Services Product Line Manager for the Maintenance business located in Ottawa, Ontario, Canada (EST), the ideal candidate must have a high-level knowledge of the technologies (Layer 0-3) and products (6500, Routing and Switching, MCP) that Ciena provides, as well as an understanding of our maintenance portfolio. They must also understand how to build and review commercial deal sheets and P&Ls, as well as the financials of the larger business. The role supports stakeholders globally.

Responsibilities:

As the Maintenance Services Product Line Manager, your responsibilities will include:

• Handling day-to-day portfolio inquiries and providing RFP assistance
• Developing, tracking, and managing offers through the New Service Introduction Process and working with marketing to define sales enablement and customer awareness plans
• Developing KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessment
• Leading sales enablement of portfolio strategy with field teams to drive the adoption of targeted offers
• Leading the offer innovation process to assess portfolio opportunities, pricing, cost-saving measures, and market inflection points that are critical to the Ciena business
• Attending product release calls to ensure the assigned portfolio is represented in new product releases
• Performing customer requirements capture from our delivery org, sales teams, and other sources and ensuring those requirements are integrated into their services roadmap plans

Qualifications:

To be considered for this role, you must have:

• A Bachelor’s degree preferred in Engineering or Business Administration or equivalent years of job-related industry experience
• 10+ years of working in telecommunications
• 3+ years of Product Line Management experience
• The ability to take broad direction and drive tasks to closure

In addition to the minimum qualifications, the ideal candidate should have:

• A sense of urgency and sensitivity to customer timelines
• Strong collaboration skills with product management, engineering, sales, and customers
• Strategic, critical, and creative thinking skills with a strong business sense
• The ability to lead, craft, and work within cross-functional team environments
• An understanding of market trends and the ability to assess the opportunity to build a profitable business around them
• Knowledge of service provider core network and business models
• The ability to quickly understand customer requirements
• Effective time management skills to handle competing priorities
• Willingness to accommodate time zone differences to support global stakeholders
• Excellent communication and collaboration skills
• Willingness to travel up to 20% of the time
• Experience delivering services to customers

#LI-SG1

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our to get relevant job alerts straight to your inbox.

Introducing Ciena:

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

Your Role:

As the Maintenance Services Product Line Manager, you will be responsible for evangelizing Ciena's current and new maintenance services globally. This includes enabling sales and operations teams to maximize opportunities in the maintenance space. Specifically, this role will be located in EMEA and will help drive process and sales enablement, including improving our quoting operations and processes in the region. You will be expected to be subject matter expert in EMEA but contribute to a team of global stakeholders.

Reporting to the Director Services Product Line Manager for the Maintenance business located in Ottawa, Ontario, Canada (EST), the ideal candidate must have a high-level knowledge of the technologies (Layer 0-3) and products (6500, Routing and Switching, MCP) that Ciena provides, as well as an understanding of our maintenance portfolio. They must also understand how to build and review commercial deal sheets and P&Ls, as well as the financials of the larger business. The role supports stakeholders globally.

Responsibilities:

As the Maintenance Services Product Line Manager, your responsibilities will include:

• Handling day-to-day portfolio inquiries and providing RFP assistance
• Developing, tracking, and managing offers through the New Service Introduction Process and working with marketing to define sales enablement and customer awareness plans
• Developing KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessment
• Leading sales enablement of portfolio strategy with field teams to drive the adoption of targeted offers
• Leading the offer innovation process to assess portfolio opportunities, pricing, cost-saving measures, and market inflection points that are critical to the Ciena business
• Attending product release calls to ensure the assigned portfolio is represented in new product releases
• Performing customer requirements capture from our delivery org, sales teams, and other sources and ensuring those requirements are integrated into their services roadmap plans

Qualifications:

To be considered for this role, you must have:

• A Bachelor’s degree preferred in Engineering or Business Administration or equivalent years of job-related industry experience
• 10+ years of working in telecommunications
• 3+ years of Product Line Management experience
• The ability to take broad direction and drive tasks to closure

In addition to the minimum qualifications, the ideal candidate should have:

• A sense of urgency and sensitivity to customer timelines
• Strong collaboration skills with product management, engineering, sales, and customers
• Strategic, critical, and creative thinking skills with a strong business sense
• The ability to lead, craft, and work within cross-functional team environments
• An understanding of market trends and the ability to assess the opportunity to build a profitable business around them
• Knowledge of service provider core network and business models
• The ability to quickly understand customer requirements
• Effective time management skills to handle competing priorities
• Willingness to accommodate time zone differences to support global stakeholders
• Excellent communication and collaboration skills
• Willingness to travel up to 20% of the time
• Experience delivering services to customers

#LI-SG1

Not ready to apply? Join our to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.