Customer Category Manager

Müller UK & Ireland; Market Drayton; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a strategic Customer Category Manager to drive sustainable growth and foster strong customer partnerships. This hybrid role involves developing category growth plans, leading cross-functional communication, and representing customer and category leadership. With a focus on creativity in data analysis and stakeholder relationship management, you will play a crucial role in shaping brand development. Join a forward-thinking company that values personal growth and offers a comprehensive benefits package, including an annual bonus and private medical insurance.

Benefits

Up to 20% annual bonus

4x Life Assurance

Private Medical Insurance

25 days holiday plus bank holidays

Enhanced Maternity & Paternity Leave

Enhanced Bereavement Leave

Pension scheme (matched contributions up to 8%)

Exclusive Müller Rewards discounts

Qualifications

• Experience with Traditional Top 7 Retailers and Private Label.
• Inquisitive mindset to identify trends and insights.

Responsibilities

• Develop and deliver customer category growth plans.
• Lead the Range Review process to achieve sales ambitions.

Skills

Category Development

Analytical Skills

Stakeholder Relationship Management

Communication Skills

Market Data Analysis

Tools

Market and Retailer Data Systems

Job description

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller, which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures, and markets a wide range of branded and private label dairy products made with milk from 1,300 British farmers. Müller is ranked within the Top 20 in the Grocer’s Top 100 list of Britain’s biggest brands and is sold millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients

Aims to be Britain’s private label dairy leader, producing branded and private label fresh milk, cream, butter, and ingredients, supported by a network of dairies and depots across the country.

Müller Yogurt & Desserts

UK’s leading yogurt manufacturer, creating millions of Müller moments for consumers. Responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj, and Müller Kefir Smoothie, and producing chilled desserts under license from Mondelez International. Also supplies the UK private label yogurt market from a dedicated, state-of-the-art facility.

Customer Category Manager

Full-time

Location: Market Drayton – Hybrid

We are seeking a strategic and driven Customer Category Manager to develop and implement sustainable category growth plans, build strong customer partnerships, and drive Müller’s performance.

Main Responsibilities

1. Develop and deliver customer category growth plans to foster trust and objective category views.
2. Lead the Range Review process to achieve category growth and sales ambitions.
3. Implement the Category and Point of Purchase Vision to drive sales and activation standards across all store formats and online channels.
4. Maintain Müller as the first point of contact for the customer by establishing a clear external contact strategy.
5. Facilitate cross-functional communication on category performance, NPD listing status, and insights.
6. Contribute to key processes such as SBRs, account planning, and JBP with strategic thinking.
7. Represent customer and category leadership as a Brand Champion, shaping brand development collaboratively.
8. Support the development of a coaching culture within the team.

Key Requirements

1. Experience with Traditional Top 7 Retailers, including Private Label experience.
2. Proficiency in using market and retailer data systems.
3. Inquisitive and analytical mindset to identify trends and insights.
4. Expertise in Category Development and Insights.
5. Creativity in data analysis and storytelling to unlock growth opportunities.
6. Positive attitude with strong stakeholder relationship skills.
7. Excellent communication skills, adaptable to different audiences.
8. Attention to detail and accuracy, with strategic big-picture thinking.
9. Strong brand advocacy and engaging communication style.
10. Self-motivated with a growth mindset for personal and team development.

Benefits

• Up to 20% annual bonus
• 4x Life Assurance
• Private Medical Insurance
• 25 days holiday plus bank holidays (rising with service)
• Enhanced Maternity & Paternity Leave
• Enhanced Bereavement Leave
• Pension scheme (matched contributions up to 8%)
• Exclusive Müller Rewards discounts

Contact Details

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ