Administrator

West London NHS Trust; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

West London NHS Trust is seeking an administrative support candidate to assist intermediate care teams across inpatient wards, bed managers and therapy services. The role also covers reception, switchboard and ward administration at the Clayponds site, with emphasis on a paper-light operation and strong IT usage.

The post supports clinical and business functions, requires professional and empathetic patient interaction, and sits within the Ealing Community Partners.

Responsibilities

• Day-to-day administration across intermediate teams.
• Support colleagues to ensure work is completed within an agreed timeline.
• Populate reports and collate data on agreed templates.
• Act as a point of contact for patients and visitors, remaining calm, professional and empathetic.
• Sits within Ealing Community Partners and acts as point of contact for peers, participating in peer support work.
• IT-based role: fully utilising System One, Microsoft Office (including Excel and Outlook) and related equipment.

Job description

To provide administrative support to the intermediate care teams (inpatient wards, bed managers, Inpatient therapy team, dietician, SALT, community Nursing, Community Therapy, Pharmacy team, End of Life (rapid and planned)

To contribute to the effective running of the Clayponds site and community teams as needed. This will include providing cover for the reception, switchboard and ward administrators.

To ensure the successful implementation of a single administration team that supports the clinical as well as the business functions

Main duties of the job

• Responsible for the day to day administration across intermediate with other members of the team.
• Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
• Able to populate reports and collate data on agreed templates
• This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.
• This role sits within Ealing Community Partners and will act as point of contact for peers and participate in peer support work.
• The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.