Band 3 Admin - 0-19 Operational Support Team

Transformation Unit; Enfield; Híbrido; GBP 31.000 - 32.000; Jornada completa

Descripción de la vacante

Royal Free London NHS Foundation Trust is recruiting a Band 3 Admin for the 0-19 Operational Support Team. The role is full-time, 37.5 hours per week, Monday to Friday, based in Enfield.

You will provide high-quality administrative support across the 0-19 service, manage calls, data input, and appointment scheduling, while handling confidential information and liaising with families and external agencies. The post requires NHS administrative experience, strong IT skills, and the ability to

Formación

• NVQ Level 2 or 3 in Business Administration or equivalent.
• GCSE English and Maths or equivalent qualification.
• ECDL/ICDL or other recognised IT qualification.
• Experience with databases, CRM systems, or electronic records management.
• Experience within the NHS/Healthcare Setting.

Responsabilidades

• Maintain clear and accurate patient records.
• Record keeping and transcription of minutes at team meetings.
• Handle telephone liaison with families and external agencies.
• Data input to patient records and appointments.
• Provide high quality administrative & clerical support to the 0-19 service.

Conocimientos

Administration

Communication

Data entry

Microsoft Office

Educación

NVQ Level 2/3 in Business Administration

GCSE English & Maths

ECDL/ICDL or IT qualification

Herramientas

Word

Excel

Outlook

CRM systems

Descripción del empleo

Main area 0-19 In the Community - Operational Support Hub Grade NHS AfC: Band 3 Contract Permanent: Monday to Friday Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 391-NMUH-8300794

Employer Royal Free London NHS Foundation Trust Employer type NHS Site Civic Centre Town Enfield Salary £30,630 - £32,346 Inclusive of Outer HCAS per annum Salary period Yearly Closing 06/11/2026 23:59

Band 3 Admin - 0-19 Operational Support Team

NHS AfC: Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

To support the work of the Operational Support Administrative team. To liaise closely with Administration Team Leader/s t absence. To be fully competent in all administration functions required by the Ops Team.

Staff are expected to develop the knowledge and ability to provide cover for key elements of the Rostered Duties within the Hub.

To provide a high quality administrative & clerical service for patients and their families who access the services in the 0-19 in the Community Service (BCYP) Health Visiting and School Nursing Teams

The post holder will encompass regular telephone liaison with families and external agencies.working as a Single point of access (SPA) operator and transferring calls as necessary. Your duties will include recording keeping, making appointments, which will include Ante Natals, New Births, Development Reviews, 6 – 8 week checks Net Account, taking and transcribing minutes at team meetings as necessary, data input, post and photocopying, Working to the team’s Rota system and any other duties essential to the comprehensive administrative support the 0-19 service.

The Post Holders dealing with matters relating to clients and staff is of a highly confidential nature and is not to be divulged to another or discussed with other colleagues other than as necessary within the context of the role.

Main duties of the job

• Maintain clear and accurate patient records
• Work in accordance with the Health and Safety at Work act 1974 and local policy and practices including safeguarding and raising concerns
• Use a wide range of communication methods, including verbal and written, to interact with a variety of individuals, including clients, families, and members of multi professional team in a manner that is safe , effective , compassionate and respectful.
• To attend mandatory training relevant to the role
• To make and answer calls from clients/ families / staff and outside agencies
• To ensure that calls are answered and dealt with appropriately and in timely manner
• To ensure accurate Data input to clients records
• To make / cancel appointments as necessary to include Ante Natals - New Birth Appointments – 6-8 week checks – Development Reviews -
• To cover the NET Inbox and deal with emails in a timely and appropriate manner
• Uploading documents to RIO
• To undertake any other duties as identified by the Line Manager

This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and may therefore be amended.

Working for our organisation

Embarking on a professional journey with the Royal Free London NHS Foundation Trust promises an enriching career experience.

As a pioneering institution at the forefront of healthcare excellence, we offer a dynamic environment characterised by innovation, collaboration, and a deep commitment to patient well being.

You will become part of a team dedicated to pushing boundaries, embracing cutting-edge technology, and continuously enhancing the delivery of world-class healthcare services.

With a focus on professional development, work-life balance, and a culture of inclusivity, the trust provides a platform for you to thrive and contribute meaningfully to the advancement of healthcare.

Detailed job description and main responsibilities

GENERAL RESPONSIBILITIES

Infection Control

Infection control is everyone’s responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trust’s Infection Prevention and Control policies and procedures and the Health Act (2006) Code of Practice for the prevention and control healthcare associated infections and make every effort to maintain high standards of infection control at all times thereby reducing the risk of Healthcare Associated infections.

It is the duty of every member of staff to take personal responsibility for the prevention and control of infection, as laid down in the Trust’s policies and procedures which reflect the statutory requirements of the Hygiene Code.

• To work in close collaboration with the Infection Control Team.
• To ensure that monitoring of clinical practice is undertaken at the agreed frequency.
• To ensure that the ward environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified or escalating as necessary.
• To ensure that all relevant monitoring data and issues are provided to the Directorate’s Governance structures.
• To ensure that all staff are released to attend infection control-related educational sessions and staff with specialist roles, e.g., link practitioners, are released to undertake their duties.

HealthandSafetyat Work

The post holder is required to:

• Take reasonable care for the health and safety of himself/herself and other persons who may be affected by their actions or omissions at work.
• Co-operate with the employer in ensuring that all statutory and other requirements are complied with.

Confidentiality&Data Protection

The post holder is responsible for complying with the Data Protection Act 2018, UK General Data Protection Regulation (GDPR) and Trust policies relating to information governance. The must maintain the confidentiality of staff, patient and Trust information at all times.

Where the postholder is required to process personal or confidential information, this must be undertaken in a fair, lawful, and transparent manner, ensuring that information is accurate, up to date, and securely maintained. Information must only be collected, used, retained, and disclosed for legitimate and authorised purposes, in accordance with the DPA, GDPA and Trust policies.

You should disclose information only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to information will result in disciplinary action, which may include dismissal. For those posts where there is management or supervision of other staff it is the responsibility of that employee to ensure that their staff receive appropriate training (e.g., HISS induction, organising refresher sessions for staff when necessary).

Conflict of Interest

The Trust is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position, to gain or benefit themselves, their family or friends.

Equality and Diversity

The Trust values equality and diversity in employment and in the services we provide. It is committed to promoting equality and diversity in employment and will keep under review our policies and procedures to ensure that the job-related needs of all staff working in the Trust are recognised.

The Trust aims to ensure that all job applicants, employees, or clients are treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual orientation, religion, beliefs, HIV status, gender reassignment, political affiliation or trade union membership. Selection for training and development and promotion will be based on the individual’s ability to meet the requirements for the job.

You are responsible for ensuring that the Trust’s policies, procedures, and obligation in respect of promoting equality and diversity are adhered to in relation to both staff and services.

This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.

Person specification

Qualifications

• NVQ Level 2 or 3 in Business Administration or equivalent
• GCSE English and Maths or equivalent qualification
• ECDL/ICDL or other recognised IT qualification
• Experience with databases, CRM systems, or electronic records management
• Experience within the NHS/Healthcare Setting

Experience

• Relevant practical experience
• Managing a busy work load and conflicting priorities
• Handling confidential and sensitive information in accordance with the Data Protection Act
• Full range of administrative procedures
• Good Knowledge of software packages including Word / Excel/ Outlook
• Excellent verbal and written communication
• Keyboard Skills to ensure accuracy, and optimum use of functions
• Maintain Confidentiality and observe Information, Governance and Data Protection rules
• Excellent Telephone Manner
• Experience within the NHS/Healthcare Setting
• Working within a Team
• Ability to plan , prioritize and organize a number of activities and continually re – prioritize to meet conflicting and sometimes changing deadlines

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

Name Ceri Wilson Job title Assistant Service Manager Email address [e-mail] Telephone number 07840388644 Additional information

Nicole Want - Team Leader - 0203 988 7300