ED Receptionist

Whittington Health NHS Trust; City of Westminster; On-site; GBP 19,000 - 23,000; Full time

Job summary

Whittington Health NHS Trust in London’s Emergency Department is seeking an Receptionist to be the first point of contact for patients and visitors. You will greet people, book patients into the department, answer telephone queries and undertake a range of administrative duties to support smooth department operations.

The role requires professionalism, care, courtesy and respect. Shifts include Early, Day, Late, Twilight and Night, with 24/7 operation and two reception areas, and staff training

Responsibilities

• Greet patients and visitors in a professional, caring manner.
• Book patients into the department, answer telephone queries and undertake administrative tasks.

Job description

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

Key Relationships

The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders, Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

Hours

The emergency department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. The shift patterns are listed below:

• Early 07:00 - 15:00
• Day 10:00 - 18:00
• Late 15:00 - 23:00
• Twilight 1 16:00 - 00:00
• Night 23:00 - 07:00

30 Minutes Break, The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.