Receptionist/Clerical Officer - Children's ED

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Bristol NHS Foundation Trust is hiring a Receptionist/Clerical Officer for the Children's ED at Bristol Royal Hospital. This Band 2, part-time role (33 hours per week, 24/7 roster) involves greeting patients, registering them on Careflow EPR, and coordinating with clinical staff to ensure smooth patient flow.

You will work evenings, nights, weekends and bank holidays on a 24/7 roster, with a focus on high-quality patient care and excellent telephone/service levels.

Qualifications

• Educated to GCSE grade C or above (or equivalent) in English Language and Maths.
• ICT qualification (e.g. EDCL) including Microsoft Packages.
• Previous receptionist experience in a healthcare setting.
• Previous NHS experience.

Responsibilities

• To register patients on the Careflow EPR clinical system
• Updating patients demographic details when required.
• Issue Cas Cards for the Clinical staff for triaging patients
• Answer reception telephone and deal with any queries
• With discharged paperwork send out discharge letters to GP and Health Visitors.
• Prep notes for scanning
• Scan notes, upload to clinical system and quality check
• Book appointments for plastics clinic and Consultant review clinics.

Skills

Administrative duties

Education

GCSE English and Maths

ICT Qualification (e.g. EDCL)

Job description

Main area Women and Children's Grade Band 2 Contract Permanent Hours Part time - 33 hours per week (24/7 roster) Job ref 387-WC4253-LMG

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Children's Hospital Town Bristol Salary £25,272 pa pro rata Salary period Yearly Closing 03/11/2026 23:59 Interview date 09/11/2027

Receptionist/Clerical Officer - Children's ED

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

The post holder will work within the Bristol NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

Previous applicants need not apply.

This vacancy may close earlier than advertised, if a sufficient number of applications are received.

Main duties of the job

• To register patients on the Careflow EPR clinical system
• Updating patients demographic details when required.
• Issue Cas Cards for the Clinical staff for triaging patients
• Answer reception telephone and deal with any queries
• With discharged paperwork send out discharge letters to GP and Health Visitors.
• Prep notes for scanning
• Scan notes, upload to clinical system and quality check
• Book appointments for plastics clinic and Consultant review clinics.

The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Education and Qualifications

• Educated to GCSE grade C or above (or equivalent) in English Language and Maths
• ICT Qualification (e.g. EDCL) including Microsoft Packages

Knowledge, Skills, and Abilities

• Understanding of administrative and reception duties including filing

Experience

• Previous receptionist experience in a healthcare setting
• Previous NHS experience

Personal Qualities

• Excellent/Professional telephone/reception manner
• Flexible Approach to duties
• Able to work under pressure and to meet deadlines whilst maintaining a high stand of customer service and accuracy
• Proven Organisational Skills
• Confidence to manage difficult conversations with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and part of a team

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.