Ecommerce Warehouse Operations Leader

GXO Logistics, Inc; Crick; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. in Crick, United Kingdom, is seeking a Warehouse Operations Manager to lead a fast‑paced ecommerce operation. You’ll drive KPI delivery, service levels, safety, and productivity, while shaping operational strategy and developing future leaders.

You will manage a Mon–Fri rotating shift (07:00–15:00; 10:00–18:00; 15:00–23:00), oversee large teams, coach managers, and champion continuous improvement. The role offers a competitive salary and extensive benefits package.

Qualifications

• Proven experience leading large teams within a fast-moving logistics, warehouse, retail, or ecommerce operation.
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop others.
• Excellent customer focus, commercial awareness, and experience managing operational performance against demanding targets.
• A track record of delivering change, improving processes, and challenging the status quo to achieve better outcomes.
• Strong communication, analytical, and organisational skills, with the ability to build effective relationships at all levels.

Responsibilities

• Lead and coordinate operational activities to deliver KPIs, service levels, and budget targets across your area of responsibility
• Build strong relationships with customers and stakeholders, ensuring operational plans align with business requirements and expectations
• Drive a culture of continuous improvement, identifying opportunities to enhance efficiency, service, and operational performance
• Coach, mentor, and develop Department Managers and wider operational teams, building capability and supporting succession planning
• Champion health and safety, employee engagement, and operational compliance, ensuring company standards are maintained at all times

Skills

Leadership

People management

Customer focus

Analytical skills

Organisational skills

Job description

GXO Logistics, Inc. in Crick, United Kingdom, is seeking a Warehouse Operations Manager to lead a fast‑paced ecommerce operation. You’ll drive KPI delivery, service levels, safety, and productivity, while shaping operational strategy and developing future leaders.

You will manage a Mon–Fri rotating shift (07:00–15:00; 10:00–18:00; 15:00–23:00), oversee large teams, coach managers, and champion continuous improvement. The role offers a competitive salary and extensive benefits package.