Ecommerce Product Lead — Retail Platforms & Growth

Royal Academy Of Arts; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Royal Academy of Arts in London is seeking a Digital Product Manager to lead RA Retail’s digital product estate, with Ecommerce as the primary focus. You will own the Ecommerce platform and roadmap, and oversee the Retail ERP and integrations with Tessitura CRM to drive revenue growth.

You will work with technical teams and external agencies to prioritise improvements, grounded in data, customer insight and testing, delivering measurable commercial impact on the customer journey from

Qualifications

• Experience in ecommerce or digital product management in a commercial environment.
• 2"Strong track record of managing roadmaps, backlogs and the full product lifecycle.
• 3"Ability to use data and testing to improve ecommerce conversion and revenue.

Responsibilities

• Own the Ecommerce platform and roadmap, plus Retail ERP and integrations.
• Collaborate with technical teams and external agencies to define requirements and acceptance criteria.
• Prioritise improvements that deliver measurable commercial impact using data and customer insight.

Skills

Ecommerce management

Roadmap planning

Stakeholder management

Data-driven decisions

Customer journey optimization

Tools

Tessitura CRM

Retail ERP

APIs & integrations

Job description

Royal Academy of Arts in London is seeking a Digital Product Manager to lead RA Retail’s digital product estate, with Ecommerce as the primary focus. You will own the Ecommerce platform and roadmap, and oversee the Retail ERP and integrations with Tessitura CRM to drive revenue growth.

You will work with technical teams and external agencies to prioritise improvements, grounded in data, customer insight and testing, delivering measurable commercial impact on the customer journey from