Digital product manager for retail

Royal Academy of Arts; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Enhanced Pension

Generous employer contributions

25 days annual leave + bank holidays

Virtual GP Service

Mental Health First Aiders

Flexible working

Open feedback culture

Football & Staff Choir

Job summary

The Royal Academy of Arts is seeking a Digital Product Manager to join our Retail team. This newly created role will own RA Retail’s digital product estate, with Ecommerce as the primary focus.

The Digital Product Manager will own the Ecommerce platform and roadmap, alongside the Retail ERP solution, integrations with Tessitura, and tools supporting trading, analytics, testing, customer insight and release activity.

Qualifications

• Strong Ecommerce or digital product management experience in a commercial, customer-facing environment.
• Proven track record of managing roadmaps, backlogs and the full product lifecycle.
• Ability to use data and testing to improve ecommerce conversion, customer experience and revenue.

Responsibilities

• Own the Ecommerce platform and roadmap within RA Retail’s digital product estate.
• Ensure the wider suite of Retail digital products are well governed and integrated (ERP, CRM Tessitura, tooling for trading, analytics, testing, customer insight and release activity).
• Collaborate with technical teams and external agencies to deliver measurable commercial impact.

Skills

Ecommerce management

Digital product management

Roadmaps

Backlogs

Product lifecycle

Data-driven decisions

A/B testing

SEO

CRM

Stakeholder management

Tools

Tessitura CRM

Retail ERP

Job description

Описание:

The Royal Academy of Arts is currently seeking to appoint a Digital Product Manager to join our Retail team. This newly created role will have dedicated product ownership of RA Retail’s digital product estate, with Ecommerce as the primary area of focus. The Digital Product Manager will explicitly own the Ecommerce platform and roadmap, alongside the wider suite of Retail digital products, including the Retail ERP solution, integrations with the RA’s CRM Tessitura and the tooling used to support trading, analytics, testing, customer insight and release activity.

Задачи:

The Digital Product Manager will explicitly own the Ecommerce platform and roadmap, alongside the wider suite of Retail digital products, including the Retail ERP solution, integrations with the RA’s CRM Tessitura and the tooling used to support trading, analytics, testing, customer insight and release activity. This role will ensure these platforms and integrations are stable, secure, well governed and set up to support sustainable revenue growth.

Требования:

To be considered for this role, you will combine strong and substantial Ecommerce or digital product management experience in a commercial, customer-facing environment, with responsibility for digital platforms, systems, integrations and tooling. You will have a proven track record of managing roadmaps, backlogs and the full product lifecycle, using data and testing to improve ecommerce conversion, customer experience and revenue. You will understand the customer journey, from merchandising and checkout to CRM, email and SEO, and will be digitally fluent without needing to be a developer. With excellent stakeholder management, analytical thinking and supplier management skills, you will be confident working with technical teams and external agencies, able to define requirements and acceptance criteria and comfortable using performance data, customer insight and testing to prioritise improvements that deliver measurable commercial impact.

Условия:

• Reciprocal Agreements with galleries across the UK
• Enhanced Pension
• Generous employer contributions
• Enhanced Holiday 25 days annual leave, plus bank holidays
• Access to a virtual GP Service and Mental Health First Aiders
• The opportunity to work flexibly
• Where your views are heard and listened to
• Football, Staff Choir and more