Ecommerce Product Manager — Digital Retail Platforms

Royal Academy of Arts; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Enhanced Pension

Generous employer contributions

25 days annual leave + bank holidays

Virtual GP Service

Mental Health First Aiders

Flexible working

Open feedback culture

Football & Staff Choir

Job summary

The Royal Academy of Arts is seeking a Digital Product Manager to join our Retail team. This newly created role will own RA Retail’s digital product estate, with Ecommerce as the primary focus.

The Digital Product Manager will own the Ecommerce platform and roadmap, alongside the Retail ERP solution, integrations with Tessitura, and tools supporting trading, analytics, testing, customer insight and release activity.

Qualifications

• Strong Ecommerce or digital product management experience in a commercial, customer-facing environment.
• Proven track record of managing roadmaps, backlogs and the full product lifecycle.
• Ability to use data and testing to improve ecommerce conversion, customer experience and revenue.

Responsibilities

• Own the Ecommerce platform and roadmap within RA Retail’s digital product estate.
• Ensure the wider suite of Retail digital products are well governed and integrated (ERP, CRM Tessitura, tooling for trading, analytics, testing, customer insight and release activity).
• Collaborate with technical teams and external agencies to deliver measurable commercial impact.

Skills

Ecommerce management

Digital product management

Roadmaps

Backlogs

Product lifecycle

Data-driven decisions

A/B testing

SEO

CRM

Stakeholder management

Tools

Tessitura CRM

Retail ERP

Job description

The Royal Academy of Arts is seeking a Digital Product Manager to join our Retail team. This newly created role will own RA Retail’s digital product estate, with Ecommerce as the primary focus.

The Digital Product Manager will own the Ecommerce platform and roadmap, alongside the Retail ERP solution, integrations with Tessitura, and tools supporting trading, analytics, testing, customer insight and release activity.