Ecommerce & Media Strategy Lead — Account Manager

Pivotal London; Slough; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Central London office

Job summary

Pivotal London is a fast-growing, profitable global commerce technology business operating at the intersection of Retail Media, Ecommerce, Data and AI. You will own day-to-day relationships with international clients, turning data into strategic recommendations and driving growth across ecommerce and media.

The role offers ownership, autonomy and opportunities to work with major global brands across multiple markets from a central London office.

Qualifications

• Strong client-facing and stakeholder management experience.
• Highly analytical and comfortable turning data into insights, recommendations and compelling presentations.
• Experience across ecommerce, digital media, retail media, consumer insights or a related environment.
• Some genuine media experience or exposure, whether across retail media, paid search, programmatic/DSP, social or broader digital media.
• Commercially minded with an interest in understanding the wider client and business challenge.
• Collaborative, proactive and comfortable operating with significant autonomy.
• Comfortable taking ownership beyond a narrowly defined job description.
• Experience within Amazon or Retail Media is advantageous but absolutely not essential.

Responsibilities

• Own day-to-day relationships with a portfolio of international clients.
• Build trusted relationships with client stakeholders and become a strategic partner to their businesses.
• Understand clients’ wider ecommerce and commercial objectives rather than looking at individual channels in isolation.
• Present insights, recommendations and strategic opportunities to client stakeholders.
• Identify opportunities to improve, expand and grow client relationships.
• Analyse ecommerce, media, category and competitive data to uncover meaningful insights.
• Translate complex datasets into clear commercial recommendations.
• Build compelling presentations, forecasts and client stories.
• Use data to identify performance opportunities, risks and areas for growth.
• Help clients understand the wider commercial impact of their ecommerce and media activity.
• Support the development and delivery of media strategies across ecommerce and digital channels.
• Work across retail media, paid search, DSP/programmatic and other relevant media platforms.
• Understand how media strategy translates into execution and performance.
• Partner closely with colleagues across media and ecommerce to develop joined-up client strategies.
• Take full ownership of more complex strategic client relationships.
• Consult confidently with senior client stakeholders.
• Own client health, satisfaction and senior strategic conversations.
• Identify commercial growth, expansion and upsell opportunities.
• Mentor and support more junior members of the team.
• Help shape wider account strategy while remaining comfortable getting hands-on when required.

Job description

Pivotal London is a fast-growing, profitable global commerce technology business operating at the intersection of Retail Media, Ecommerce, Data and AI. You will own day-to-day relationships with international clients, turning data into strategic recommendations and driving growth across ecommerce and media.

The role offers ownership, autonomy and opportunities to work with major global brands across multiple markets from a central London office.