eCommerce Manager (Luxury)

2-TIMES; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

2-TIMES is seeking a results-driven eCommerce Manager to oversee our global digital product portfolio and spearhead improvements across our eCommerce platform. The successful candidate will leverage their extensive experience in luxury brand management to enhance user experience and drive revenue growth. Proficiency in digital merchandising and data analysis is essential, alongside a strong understanding of various eCommerce environments. Ideal candidates will have a Bachelor’s degree and at least 4 years of relevant experience in a fast-paced, digital-focused setting.

Qualifications

• 4+ years of experience in product management within an eCommerce branded environment.
• Demonstrated understanding of the Chinese online experience, including WeChat, JD.com, & Tmall.
• Strong analytical and quantitative skills, capable of utilizing data to enforce decisions.

Responsibilities

• Manage the digital roadmap for eCommerce platform capabilities, enhancing user experience, margins, and new business lines.
• Establish and test dashboards/digital frameworks, and manage schedules for continuous improvement.
• Conduct customer and market research, A/B testing, and competitive analysis.

Skills

Digital merchandising

eCommerce experience

Analytical skills

Project management

Agile methodologies

Fluency in English

Fluency in Mandarin

Fluency in French

Education

Bachelor’s degree in a related field (computer science, engineering, mathematics, etc.)

Tools

Salesforce

Google Suite

Microsoft Suite

Adobe Suite

Sanity CMS

Salesforce CMS

Slack

Notion

Job description

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Digital Performance at 2-TIMES | ex-Alibaba & Baidu

Candidates must be based within proximity of one of our 2-TIMES locations: Hong Kong (Central), Singapore (Rochor), or Melbourne (CBD). For global applicants, relocation to Asia is required for this position.

Reporting to our Head of Digital Strategy, the eCommerce Manager will help oversee 2-TIMES’ global portfolio of digital products, supporting the definition a flexible roadmap for our eCommerce technology platform in order to drive improvement in visitor conversion, repeat purchasing, and cross-brand selling of our luxury designers and products. He/She/They will work closely with the design team to improve UI/UX that articulates the group’s POV, crafting compelling experiences that differentiate 2-TIMES from its key competitors.

He/She/They will lead the implementation of site-wide digital merchandising strategies for the retail/eCommerce business that focus on searchability, user engagement, and frictionless shopping – bridging technical and business worlds to design scalable product enhancements.

The ideal candidate is experienced in managing an eCommerce business across numerous functions counting merchandising, marketing and operations – leading and overseeing strategy, and executing tactics to boost traffic and revenue growth across our online retail business, whilst supporting global PR, communications and events teams on varying digital initiatives.

Responsibilities

· Proven success establishing & testing dashboards/digital frameworks, and managing all related schedules, milestones and resources to ensure continuous improvement

· Identifying opportunities to enhance our eCommerce user experience, margins and new lines of business – presenting supporting cases for such opportunities to various stakeholders for alignment on priorities

· Management of the digital roadmap for 2-TIMES’ eCommerce platform capabilities, including but not limited to: site navigation, content development, promotional campaigns, order management, cart, checkout, payment, and fulfilment

· Conducting customer and market research, A/B testing, client and user feedback, and competitive analysis

· Collaborating with cross-functional team members, business stakeholders, and technical teams during the discovery process to assess value, technical dependencies and feasibility of both existing and new product features

Must-haves

· Bachelor’s degree in a related field (computer science, engineering, mathematics, etc.)

· 4+ years of experience in product management within an eCommerce branded environment – experience with retailers in a luxury specialty/multi-brand space is advantageous

· Demonstrated understanding of the Chinese online experience, including but not limited to WeChat, JD.com & Tmall environments, with the ability to identify and recommend key improvements and benefits as a thought leader for 2-TIMES across numerous external platforms

· Web, App & Mac–savviness, with working knowledge of Salesforce, Google, Microsoft and Adobe suites a must

· Proficiency using Sanity and Salesforce CMS’ and in delivering technology products/services in a high-growth environment, handling multiple competing priorities simultaneously, particularly utilizing project management tools like Slack & Notion

· Well-versed in Agile and Scrum methodologies and principles, API architecture and development integrations – hands-on experience with programming a plus

· Strong analytical and quantitative skills, with the ability to utilise data and metrics to enforce assumptions, recommendations and actions

·Fluency in English (written and verbal). Mandarin, Cantonese or French an asset

* HK/SG/AUS work authorisation required

Salary range (equivalent): HKD $60k–70k p/m, plus allowances

2-TIMES will not enter into any commercial undertaking/s with recruiters or agencies representing talent.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

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