Ecommerce Manager

Derek Rose; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a leading luxury brand as an Ecommerce Manager, responsible for optimizing the Shopify platform and enhancing the user experience. Collaborate closely with digital agencies to drive improvements in the ecommerce site, leveraging data and insights to enhance customer engagement and satisfaction.

Benefits

Pension contribution

25 days annual leave plus bank holidays

Generous staff discount and sample sales

Wellbeing and mental health support services

Office social events

Potential for hybrid working

Qualifications

• Proven experience in ecommerce management within luxury retail.
• Strong expertise in Shopify and related ecosystem.
• Experience with customer insights and data-driven decision-making.

Responsibilities

• Oversee ecommerce development roadmap and website enhancements.
• Identify and improve customer friction points.
• Collaborate with internal teams for seamless omnichannel integration.

Skills

Ecommerce management

Shopify expertise

UX/UI best practices

Problem-solving

Stakeholder management

Process automation

Data analysis

Tools

GA4

Mouseflow

Microsoft Excel

Job description

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We are seeking a commercially driven and technically adept Ecommerce Manager to own our Shopify platform, UX, and website optimisation strategy, as well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion.

The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies.

Key Responsibilities:

Ecommerce Platform & Development

• Working with the Head of DTC, define, prioritise, and execute the ecommerce development roadmap.
• Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements.
• Manage website enhancements, ensuring they align with business objectives and customer needs.
• Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance.
• Identify and address customer friction points to improve website usability and performance.
• Take practical, insight-driven approach website improvements.
• Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements.
• Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction.
• Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user experience.

Operational Efficiency & Process Optimisation

• Drive efficiency by streamlining ecommerce processes and optimising system workflows.
• Work closely with internal teams to enhance omnichannel capabilities and ensure seamless online-to-offline integration.
• Identify and implement automation opportunities to improve operational effectiveness.

Stakeholder Management & Collaboration

• Partner with the CRM, digital marketing, and retail teams to ensure cohesive omnichannel strategies.
• Act as a bridge between technical and non-technical stakeholders, ensuring clear communication of development priorities.
• Stay ahead of ecommerce trends and emerging technologies to keep Derek Rose at the forefront of digital innovation.

Skills & Experience Required

• Proven experience in ecommerce management, ideally within a luxury retail brand environment.
• Strong expertise in Shopify and its ecosystem, including third-party integrations.
• Experience managing external digital agencies and technical teams.
• Deep understanding of UX/UI best practices and frontend performance optimisation.
• Experience improving website performance through customer insights and data-driven decision-making with a proven ability to leverage insights from third party tools such as GA4 and Mouseflow.
• Strong problem-solving skills with a focus on website functionality and customer experience improvements.
• Excellent communication and stakeholder management skills.
• Experience with process automation and system efficiency improvements.
• Strong project management skills with experience working with different delivery models.
• Good knowledge of Microsoft Excel
• Experience working within omnichannel retail environments.
• Familiarity with ecommerce analytics and A/B testing platforms.

What We Offer

• Pension contribution.
• 25 days annual leave, plus bank holidays.
• Generous staff discount and regular sample sales.
• Confidential wellbeing and mental health support services.
• Office social events.
• Potential for hybrid working upon completion of probation.

Our Mission

We understand that our customers want to look good, feel good, and make the most of their free time. As a life-loving brand, we design exclusively for free time, pioneering products that enhance relaxation and enjoyment. If we can make these moments one percent more enjoyable, more confident, and more comfortable, we have fulfilled our role. This contribution towards an elevated quality of life and, ultimately, our customer’s sense of well-being is what we call... Feel-good Living.

Our Values: We are Life-Loving, Pioneering, Approachable, and Discerning.

Direct applications only. No recruitment agencies. UK based position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Business Development, and Analyst

• Industries

  Retail Apparel and Fashion

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