Ecommerce Manager

Bremont Watch Company; Henley-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury watch manufacturer is seeking an Ecommerce Manager to oversee their ecommerce strategy. This role involves managing bremont.com, optimizing user experience, and supporting CRM initiatives. Candidates should have significant experience with Shopify, strong project management skills, and a proactive approach to improving online performance. The position offers competitive benefits including employee discounts and generous holiday time, making it a fantastic opportunity to grow within a vibrant company.

Benefits

25 days holiday plus 3 days in December

Free onsite lunch

Life cover

Employee discounts on Bremont Watches

Social events throughout the year

Career development training programs

Qualifications

• Significant hands-on experience with the Shopify platform.
• Experience in website development project management.
• Strong understanding of customer journey planning.
• Proficient in front-end merchandising and data management.

Responsibilities

• Manage daily operations of bremont.com.
• Optimize D2C/cart functionality for improved UX.
• Build and deploy email campaigns.
• Collaborate on UX research for website improvements.
• Ensure product data management within Shopify.

Skills

Shopify front-end merchandising

UX optimisation

HTML

CSS

JavaScript

Email campaign execution

Project management

Job description

KEY PURPOSE OF THE ROLE

The Ecommerce Manager is responsible for managing and optimising Bremont's ecommerce platform, ensuring seamless user experiences, efficient website functionality, and alignment with the brand's strategic objectives. Reporting to the Head of Digital, this role is pivotal in maintaining and enhancing the performance of bremont.com across all locales, driving growth, and supporting key CRM and digital initiatives. The Ecommerce Manager will oversee daily operations of the website while contributing to longer-term projects to improve UX, website functionality, and online performance. The role requires close collaboration with internal and external teams, including developers, marketers, and third-party vendors, to deliver impactful website and email projects that align with the brand’s growth strategy and budget.

KEY RESPONSIBILITIES

Core Functions:

• Website Management: Manage the daily operations of bremont.com including building, maintaining, and optimising product pages, collection pages, campaign pages, and other landing pages to support marketing and sales objectives.
• Performance Optimisation: Manage and optimise D2C/cart functionality, on-site search, and customer account functionality to improve UX and conversion rates.
• Email Marketing: Support CRM activities, including building, deploying, and maintaining email campaigns and automated/triggered email workflows. Cross-Functional Collaboration: Partner with internal teams and external agencies to ensure website performance aligns with broader marketing and business strategies.

Other Tasks

• UX Development: Collaborate on UX research and propose improvements to enhance website usability and customer experience.
• Development Support: Develop detailed briefs for website functionality enhancements and oversee project delivery by internal and external teams.
• Data Management: Ensure accurate and optimised product and customer data management within Shopify and other integrated platforms.
• Testing and Reporting: Co-develop and manage a rolling website testing and reporting framework to continually enhance UX and website performance.
• Platform Expansion: Support planning and deployment of new website locales to expand the brand's digital presence.

PERSON SPECIFICATION

• Significant hands-on experience with the Shopify platform, including front-end merchandising, data management, and app integration.
• Demonstrable experience in website development project management and UX optimisation.
• Strong understanding of customer journey planning and email campaign execution.
• Familiarity with HTML, CSS, and JS.
• Excellent organisational, collaboration, and communication skills, with the ability to manage multiple projects and priorities effectively.
• Proactive, solutions-focused mindset with a passion for improving user experience and driving results.
• Experience within the luxury sector preferable.

COMPANY BENEFITS

• 25 days holiday entitlement plus 3 days in December for HQ shutdown!
• Free onsite lunch
• Life cover
• Excellent length of service awards featuring the issuing of those Bremont timepieces we are all proud to produce.
• Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ sales.
• Unique retail discounts for many different brands, available both locally and online.
• Enhanced Maternity and Paternity leave.
• Wellbeing initiatives including counselling and 24/7 financial & legal advice.
• Strong support regarding time off for you partake in any commendable volunteer work.
• A day’s holiday for you to celebrate your birthday!
• We’re a sociable bunch and plan several social events throughout the year.
• Training programmes offered with a focus on career development within the company.
• A fantastic and enviable new facility in which to work, very near the town centre