eCommerce Manager

Sphere Digital Recruitment Group; England; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

A fast-growing consumer brand in London is looking for an eCommerce Manager to oversee the online customer journey and operational performance. This role involves managing Shopify, optimizing conversion rates, and collaborating with teams to enhance the customer experience. Ideal candidates should have a strong background in DTC brand management and excellent communication skills. This position offers full-time employment in a hybrid work setting.

Qualifications

• Experience managing Shopify in a DTC brand environment.
• Experience working in a lean, fast-paced team.
• Strong understanding of CRO and onsite trading.
• Comfortable managing external Shopify developers.
• Creative eye for premium brand presentation.
• Excellent communication and project management skills.

Responsibilities

• Oversee the full online customer journey and operational performance.
• Take ownership of the website and conversion optimization.
• Collaborate across the team to elevate the customer experience.
• Proactive mindset with autonomy and growth focus.

Skills

Managing Shopify

CRO Understanding

Communication Skills

Project Management

Proactive Mindset

Tools

Shopify

Job description

Sphere Digital Recruitment Group pay range

This range is provided by Sphere Digital Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

eCommerce Manager

London (hybrid)

A fast-growing consumer brand based in London, known for its premium product, strong creative identity and rapidly expanding online presence. With significant growth over the past few years, the business is now scaling its digital team to support continued commercial success.

About the role

This is a broad and high-impact position, overseeing the full online customer journey and operational performance. You’ll take ownership of the website, conversion optimisation, logistics, fulfilment, 3PL partner management, customer service, and stock flow between the warehouse and Shopify.

You’ll collaborate across the team, playing a key role in pushing commercial performance while elevating the customer experience.

A curiosity for marketing and growth would be a real advantage.

About you

• Experience managing Shopify in a DTC brand environment
• Experience working in a lean, fast-paced team
• Strong understanding of CRO and onsite trading
• Comfortable managing external Shopify developers
• Creative eye and appreciation for premium brand presentation
• Excellent communication and project management skills
• Proactive, solutions-focused mindset - someone who thrives with autonomy

Seniority level

Associate

Employment type

Full-time

Job function

Marketing, Product Management, and Analyst

Industries

Retail Apparel and Fashion

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