eCommerce Insights and Performance Excellence Lead

Kenvue; Reading; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Kenvue is hiring an eCommerce Insights & Performance Excellence Lead to own Northern Europe analytics and drive commercial decisions that accelerate Net Trade Sales and ROI. You will translate data into actionable recommendations across digital shelf, omnichannel and pureplay partners.

Reporting to the Commercial Director, Northern Europe, you will build dashboards, define KPI frameworks, and partner with Publicis and Retail Excellence teams to unlock category growth and optimise portfolio

Qualifications

• 5+ years’ experience in eCommerce, digital analytics, commercial insights or performance excellence roles.
• Proven ability to translate complex data into actionable recommendations for senior stakeholders.
• Strong stakeholder management and cross-functional influence.

Responsibilities

• Own eCommerce performance intelligence across Northern Europe.
• Define KPI framework across NTS, GP, EPOS and Digital Shelf scores.
• Lead analysis of eCommerce campaigns and ROI measurement.
• Develop dashboards and tools to translate data into insights.
• Collaborate with internal teams for JBPs and customer negotiations.
• Support regional reporting and initiatives.
• Set data-driven priorities for Digital Shelf improvements.
• Ensure data accuracy and governance across suppliers.

Skills

eCommerce analytics

Commercial insights

Data storytelling

Stakeholder management

BI dashboards

Education

Master’s degree

Tools

Tableau

Power BI

NIQ data

Job description

Kenvue Is Currently Recruiting For a eCommerce Insights and Performance Excellence Lead

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Commercial Director, Northern Europe

Location

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location

Hybrid

What You Will Do

eCommerce Insights & Performance Excellence Lead (L26)

Role Purpose

Own eCommerce performance intelligence across Northern Europe, translating data into sharp commercial decisions that accelerate Net Trade Sales (NTS), improve ROI, and embed a high‑performance, insight‑led culture across customer and functional teams.

This role acts as the commercial performance engine for eCommerce—connecting financials, execution and digital shelf excellence to drive sustained growth with customers.

Reporting line

eCommerce Director, Northern Europe

Scope

Pureplay (Amazon, The Hut Group, Ocado), Omnichannel (Tesco.com, Boots.com etc.) with input into EMEA‑level reporting and initiatives.

Key Accountabilities

• Performance & KPI Ownership
• Own the Northern Europe eCommerce performance framework, defining a clear set of financial, executional and digital shelf KPIs across NTS, eNTS%, GP, EPOS, Market Share and Digital Shelf scores.
• Track performance against NE eCommerce OKRs, highlighting risks, opportunities and corrective actions with pace and clarity.
• Establish robust performance review cadence (e.g MBR), ensuring insights translate into clear actions and follow‑up.
• Track and analyse omnichannel customer P&L, enabling data‑driven prioritisation of investments and resources.
• Commercial & Category Insights
• Lead continuous analysis of eCommerce campaigns and activations, including ROI measurement and retail media benchmarking, to inform future investment decisions.
• Act as the commercial insights lead for Amazon AVN, shaping 1–3 year business plan building blocks and in‑year course correction.
• Partner with Publicis and internal Retail Excellence teams to deliver actionable insights that support JBPs, AVNs and customer negotiations.
• Lead analysis of portfolio optimisation (PMPI, Spike, bundles, NPD and new portfolio initiatives) to support RGM strategy and margin delivery.
• Identify category growth opportunities through customer journey improvements, search, taxonomy and branded execution.
• Proactively share insights with EMEA and support regional initiatives that drive commercial excellence.
• Digital Shelf & On‑Site Excellence
• Own performance analysis and reporting of the digital shelf using NIQ and other tools, delivering proactive and actionable insights to stakeholders.
• Define data‑led prioritisation frameworks for digital shelf improvements in line with commercial and customer priorities.
• Set performance direction for Digital Shelf strategy across Core and Spike brands/SKUs, underpinned by clear data rationale.
• Lead onsite performance audits across key levers (search, taxonomy, content, A+ usage).
• Act as the data‑level owner for digital shelf suppliers, ensuring data accuracy, benchmarking consistency and scoring robustness.
• Lead local set‑up and integration of new digital shelf suppliers.
• Data, Tools & Capability Building
• Develop and maintain a robust single source of truth for eCommerce performance, including automated EPOS and NTS reporting.
• Track and analyse performance across customers and channels, ensuring clarity, consistency and transparency of data.
• Build tools, dashboards and visualisations that translate complexity into clear commercial insight.
• Empower stakeholders to self‑serve standard data through training, guidance and clear governance of dashboards and tools.
• Champion a data‑driven, test‑and‑learn mindset, embedding analytical thinking into everyday commercial decisions.
• Category & CBI Collaboration
• Own identification of market share trends (growth and decline), diagnosing root causes and recommended corrective actions.
• Identify must‑win opportunity areas and support CDMs in the development of BIC strategy.
• Lead compelling eCommerce data storytelling for Commercial Directors, Media and Brand teams to support investment cases and decision making.
• Work closely with CBI and Category teams to align insights and strengthen cross‑functional impact.

Success Looks Like

• eCommerce performance data is trusted, visible and used consistently to drive investment decisions.
• Improved ROI across retail media, ecommerce and digital shelf initiatives.
• Sharper digital shelf execution translating into tangible NTS and share growth.
• A step‑change in data confidence & reporting, pace of decision‑making and performance ownership across Northern Europe.

Qualifications & Experience

• Master’s degree (preferred) in Marketing, Finance, Information Technology or another analytical/business discipline.
• 5+ years’ experience in eCommerce, digital analytics, commercial insights or performance excellence roles.
• Proven ability to translate complex data into clear, actionable commercial recommendations for senior stakeholders.
• Strong balance of analytical capability (“numbers‑driven”) and strategic thinking, with a bias for action.
• Self‑starter with an entrepreneurial mindset, comfortable operating with ambiguity and pace.
• Strong stakeholder management skills; able to influence without authority in cross‑functional environments.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Experience building dashboards and visualisations using BI tools (Tableau, Power BI or similar).
• Solid understanding of key data suppliers (e.g. Dunnhumby, IRI, Nielsen, NIQ).
• Excellent project management and prioritisation skills in a fast‑paced, evolving environment.
• Passion for eCommerce, digital media and emerging technology trends.
• Fluent English.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.