Ecommerce Experience Lead – Europe

LULULEMON; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Extended health

Dental plan

Paid time off

Employee discount

Wellbeing programs

Job summary

lululemon is seeking an experienced Ecommerce Experience leader to oversee a team of specialists and drive the guest experience across its European online business. You will shape quarterly strategies, lead cross-functional initiatives, and prioritize technology enhancements with Digital Product and Brand teams.

The role requires strong analytics, stakeholder influence, and a track record of delivering measurable performance in a fast-paced retail setting, with hybrid work and UK eligibility.

Qualifications

• 5–8 years in an ecommerce leadership role.
• Bachelor's degree in Business, Marketing, Ecommerce, Digital Commerce, or related field, or equivalent.
• Experience leading ecommerce, digital experience, digital merchandising, or related functions within retail.
• Strong understanding of ecommerce ecosystems and key drivers of digital performance.
• Ability to translate business strategy into actionable plans and influence cross-functional stakeholders.
• Strong analytical skills with data-driven decision making.
• Experience managing multiple complex projects in a fast-paced environment.
• Experience with ecommerce platforms and digital tools; Salesforce Commerce Cloud and Contentful preferred.
• Understanding of the broader ecommerce landscape and industry trends.
• Experience leading and developing high-performing teams.

Responsibilities

• Lead, coach, and develop a team of Ecommerce Experience Specialists.
• Develop and execute quarterly ecommerce experience strategies that support product priorities, inventory sell-through, brand campaigns, and business objectives across all ecommerce divisions.
• Lead weekly ecommerce trading cadences, analyzing website performance and conversion funnel to identify opportunities and actions.
• Partner with Digital Product teams to identify and prioritize ecommerce technology enhancements and support launches.
• Support quarterly KPI forecasting through analysis of historical performance and marketplace trends.
• Manage complex cross-functional projects and report updates to leadership.
• Serve as SME on ecommerce platform capabilities, including merchandising, onsite search, personalization tools, and product recommendations.
• Manage relationships with third-party ecommerce vendors and partners to enhance guest experience and capabilities.

Skills

Leadership

Ecommerce strategy

Cross-functional

Analytics

Stakeholder mgmt

Education

Bachelor's in Business/Marketing/ecommerce

Tools

Salesforce Commerce Cloud

Contentful

Job description

lululemon is seeking an experienced Ecommerce Experience leader to oversee a team of specialists and drive the guest experience across its European online business. You will shape quarterly strategies, lead cross-functional initiatives, and prioritize technology enhancements with Digital Product and Brand teams.

The role requires strong analytics, stakeholder influence, and a track record of delivering measurable performance in a fast-paced retail setting, with hybrid work and UK eligibility.