Ecommerce Customer Success Specialist

Confidential; East Midlands; On-site; GBP 28,000 - 32,000; Full time

Job summary

Confidential in Mansfield is seeking an Ecommerce Account Executive to look after existing customers, manage day-to-day queries and coordinate with internal teams to deliver requirements smoothly and on time. This is a non-sales role focused on service, problem solving and ensuring things happen, with a salary of 28,000-32,000 depending on experience.

You'll develop strong relationships with clients, support quotations and reporting, and help improve service delivery across ecommerce, fulfilment

Qualifications

• Service-driven and customer-focused.
• Organised with strong attention to detail.
• Confident communicating with customers and colleagues.
• Proactive and able to manage multiple priorities.
• Practical, reliable and solution focused.
• A strong team player.

Responsibilities

• Manage day-to-day customer queries and account requests.
• Build strong relationships with existing customers.
• Coordinate with ecommerce, fulfilment and operational teams.
• Keep customers updated and ensure requests are followed through.
• Support quotations, costs, reporting and account information.
• Help resolve issues and identify ways to improve service.
• Maintain accurate records and documentation.

Skills

Customer service

Account support

Relationship building

Organisational skills

Communication

Teamwork

Job description

Confidential in Mansfield is seeking an Ecommerce Account Executive to look after existing customers, manage day-to-day queries and coordinate with internal teams to deliver requirements smoothly and on time. This is a non-sales role focused on service, problem solving and ensuring things happen, with a salary of 28,000-32,000 depending on experience.

You'll develop strong relationships with clients, support quotations and reporting, and help improve service delivery across ecommerce, fulfilment