Ecommerce Order Management Specialist

Inspire Resourcing Ltd; Mansfield; On-site; GBP 26,000 - 34,000; Full time

Job summary

Inspire Resourcing Ltd is recruiting on behalf of a client to hire an Ecommerce Account Executive to join a growing team. This hands-on role focuses on end-to-end ecommerce order fulfilment and account management for a portfolio of clients.

You will work closely with clients, warehouse and fulfilment teams to ensure orders move smoothly from enquiry to dispatch, maintaining accuracy, service levels and proactive issue resolution.

Qualifications

• Experience in ecommerce, order management, fulfilment, customer service or account management.
• Strong organisational skills and ability to manage multiple orders and priorities.
• Good attention to detail with order, stock and inventory data; confident with spreadsheets.

Responsibilities

• Manage end-to-end ecommerce order process from enquiry to dispatch.
• Act as key contact for assigned clients, building professional relationships.
• Receive, review and process ecommerce orders with complete information.
• Monitor order progress and resolve delays or issues.
• Check product availability and stock levels for fulfilment.
• Coordinate with warehouse, fulfilment and logistics teams.
• Maintain accurate order and client data in internal systems.
• Use data and reporting to monitor volumes and fulfilment activity.
• Investigate discrepancies in orders, inventory or customer requirements.
• Communicate order status and delivery expectations to clients.
• Manage multiple client requirements and priorities in a fast-paced environment.
• Ensure client processes and fulfilment SLAs are followed.
• Identify opportunities to improve processes and customer experience.
• Collaborate with internal stakeholders for seamless journey from order receipt to dispatch.

Skills

Strong organisational skills

Attention to detail

Spreadsheet experience

Job description

Inspire Resourcing Ltd is recruiting on behalf of a client to hire an Ecommerce Account Executive to join a growing team. This hands-on role focuses on end-to-end ecommerce order fulfilment and account management for a portfolio of clients.

You will work closely with clients, warehouse and fulfilment teams to ensure orders move smoothly from enquiry to dispatch, maintaining accuracy, service levels and proactive issue resolution.