Ecommerce Coordinator

UK Drug Testing; Aylsham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Pension (after 6 month)

Onsite Parking

Relaxed working environment

Paid 30 min lunch break

5 weeks annual leave

Job summary

UK Drug Testing seeks an Ecommerce Coordinator for a full-time, on-site role in Aylsham. This position involves handling customer inquiries by phone, chat and email, processing orders, and supporting stock management in a fast-paced ecommerce office and warehouse.

Experience with Shopify, Amazon or eBay fulfilment is preferred but not essential. On-the-job training is provided, with some lifting of stock and routine office duties expected.

Qualifications

• Experience with ecommerce platforms (Shopify, Amazon or eBay fulfilment) preferred but not essential.
• On the job training will be provided.
• Role involves answering the telephone and talking to customers, sales via telephone, website chat and email.

Responsibilities

• Answer customer inquiries by telephone, chat and email.
• Process orders and manage trade customer orders in Xero.
• Use Shopify to process online orders and create draft orders.

Skills

Communication

Sales skills

Telephone

Stock handling

Tools

Xero

Shopify

eBay

Amazon

Royal Mail Click & Drop

Courier booking system

Job description

Company Description

UK Drug Testing is a leading UK provider of drug and alcohol testing solutions, founded and led by doctors with over 20 years of clinical experience. The company supplies high-quality, easy-to-use testing products and UKAS-accredited laboratory services to organisations, employers, healthcare professionals, and individuals. Its extensive range includes rapid on-site drug and saliva test kits, urine drug tests, and ultra-sensitive drug tests designed to support safety, compliance, and wellbeing. UK Drug Testing focuses on accurate products, transparent pricing, prompt UK delivery, and expert support and training. The team works closely with customers to help implement effective drug testing policies and best practices across workplaces, healthcare settings, schools, and homes.

Role Description

The Ecommerce Coordinator is a full-time, on-site role based in Aylsham. The position is available from September 2026 but may be available for immediate start for the successful candidates.

Working in a busy e-commerce office and warehouse.

The role requires an ability to work accurately and flexibly and with a high level of responsibility. Previous experience with e commerce shopify, Amazon or ebay fulfilment preferred but not essential. Full on the job training will be provided.

The job also involves answering the telephone, talking to customers, sales via telephone, website chat, and email, replying to customer emails, using xero and processing trade customer orders through xero, using shopify, and other ecommerce platforms as well as the Royal Mail click and drop platfrom and the courier booking in system. The successful candidate may need to occasionally lift boxes of stock and carry these up and down stairs as well as carry sacks of mail downstairs daily.

The job involves:

• Telephone
• Talking to customers via website chat, email and telephone
• Sales via telephone, website chat, and email
• Replying to customer emails
• Using xero and processing trade customer orders through xero
• Using shopify to process online orders and create draft orders
• Processing order through ecommerce platforms such as ebay and Amazon
• Using the Royal Mail click and drop platform and the courier booking in system..
• Label printing and barcoding
• Stock picking and packing
• Help to maintain stock and rotate stock
• Assisting with any general office duties that the office managers may require
• Dealing with retruns and post
• Loading and inspection of goods
• Occasionallly assisting with the loading and unloading of delivery vehicles and lorries

• Company Pension (after 6 month probation has been completed)
• Onsite parking
• Relaxed working environment
• Paid 30 min lunch break
• 5 weeks paid annual leave plus all bank holidays off.