Ecommerce Assistant (Hybrid) – Listings & Customer Support

University of Oxford; Oxford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

38 days of annual leave

Comprehensive childcare services

Family leave schemes

Discounted bus travel and Season Token

Job summary

Ashmolean Museum is looking for a proactive Retail Merchandiser to support the online shopping experience and retail operations. You will process orders, maintain product listings and assist with promotions, stock movements, and inter-location transfers.

The role is permanent and full-time (36.5 hours per week) with potential to work from home one day per week. Flexibility for early starts, evenings, weekends or Bank Holidays is required.

Qualifications

• Experience writing or maintaining ecommerce content.
• Strong IT skills including retail systems and Microsoft Office.
• Customer-focused approach to problem-solving.
• Comfortable handling stock and retail sales; experience in a shop/sales setting is a plus.

Responsibilities

• Process online and wholesale orders.
• Write and update accurate product listings.
• Respond to customer enquiries and support online promotions.
• Assist with stock deliveries and replenishment.
• Move stock between Museum locations as required.

Skills

Organisational skills

Attention to detail

Customer-focused problem solving

IT literacy

Tools

Shopify

Microsoft Office

Retail systems

Job description

Ashmolean Museum is looking for a proactive Retail Merchandiser to support the online shopping experience and retail operations. You will process orders, maintain product listings and assist with promotions, stock movements, and inter-location transfers.

The role is permanent and full-time (36.5 hours per week) with potential to work from home one day per week. Flexibility for early starts, evenings, weekends or Bank Holidays is required.