D365 Support Engineer

AO World PLC; Bolton; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Dynamics 365 Support Engineer to enhance their ERP strategy. This role involves troubleshooting, supporting, and maintaining Dynamics 365 F&O applications, ensuring seamless integration across departments. You'll collaborate with various teams, conduct functional testing, and develop technical documentation. With a focus on professional growth, the company offers extensive training and development opportunities. Join a vibrant team committed to excellence and innovation in technology, where your contributions will make a significant impact on operational processes and customer satisfaction.

Benefits

25 days holiday plus bank holidays

5% pension contribution

Discounted gym membership

Onsite spa access

Free onsite parking

Complimentary breakfast

Enhanced family leave

Charity leave

Exclusive product discounts

VIP access to AO Arena

Qualifications

• Hands-on experience with Dynamics 365 F&O applications.
• Strong background in troubleshooting and system performance.

Responsibilities

• Provide technical support for Dynamics 365 F&O users.
• Collaborate with departments for seamless system integration.

Skills

Dynamics 365 F&O Support

Troubleshooting

Functional Testing

Analytical Skills

Communication Skills

Tools

Azure DevOps

JIRA

Power BI

Power Automate

Job description

About The Role

At AO, we are passionate about technology and are developing an ERP strategy using Microsoft Dynamics 365. If you are a skilled Dynamics 365 support engineer with a deep understanding of Dynamics ERP, this role offers an exciting opportunity to join a growing function.

We want you to thrive at AO, contributing to our ERP team and technology community while enhancing technical standards and operational processes. We offer training and professional development opportunities to support your growth.

Here's What You Can Expect To Be Doing

As a Dynamics 365 Support Engineer, you will be responsible for supporting, troubleshooting, and maintaining solutions within the Dynamics 365 ecosystem. You will collaborate closely with various departments, including Warehouse Management, Finance, and Human Resources, to ensure seamless system integration and functionality across the organisation.

• Provide technical support for Dynamics 365 F&O users: responding to incidents, service requests, and resolving technical issues related to system performance, functionality, and integrations.
• Assist in functional and regression testing: for new releases, patches, and system updates in D365 F&O.
• Collaborate with functional consultants and business stakeholders: to understand requirements and validate system functionality and performance.
• Analyse and diagnose system issues: providing root cause analysis and suggesting solutions.
• Troubleshoot integration issues: between D365 F&O and other business applications, ensuring seamless data flow across systems.
• Create, update, and maintain technical documentation: related to troubleshooting steps, system configurations, and test cases.
• Develop and execute detailed test plans, test cases, and scenarios: for system validation and enhancements.
• Work with developers and system administrators: to deploy fixes and patches to improve system performance.
• Monitor and ensure adherence to best practices: in system setup, testing, and issue resolution.
• Actively engage in knowledge sharing: within the team to continuously improve support processes and testing methodologies.
• Assist in training end users: on D365 F&O functionalities, processes, and new features when necessary.

A Few Things About You

• Hands-on experience in supporting, troubleshooting, and testing Dynamics 365 F&O applications: including modules such as Finance, Supply Chain, Procurement & Sourcing, and Retail.
• Proven experience in functional testing and regression testing: of D365 F&O systems, with a strong understanding of testing frameworks (e.g., Azure DevOps, Test Plans).
• Strong background in diagnosing and resolving technical issues: related to system performance and integration within the D365 F&O environment.
• Extensive experience working with integration tools: (e.g., Power Automate, Data Entities, APIs) to troubleshoot and support integrations between D365 F&O and other business systems.
• Experience in creating and executing test plans, test cases, and scenarios: with a focus on system validation and new functionality.
• Demonstrated ability to collaborate with both business stakeholders and technical teams: ensuring a thorough understanding of business requirements and system functionality.
• Experience supporting users through incident management, service requests, and system troubleshooting: ensuring minimal disruption to business operations.
• Proven ability to manage multiple tasks and prioritise workload: in a fast-paced, dynamic environment.

Desired Experience

• Previous experience working with Agile methodologies: and project management tools (e.g., JIRA, Azure DevOps).
• Experience with Power BI: for reporting and analysis within D365 F&O.
• Background in data migration and data management processes: for D365 F&O implementations.
• Solid understanding of business processes: within Finance and Supply Chain operations.

Required Skills and Qualifications

• Technical Skills: Proficiency in Dynamics 365 troubleshooting, configuration, and maintenance.
• Analytical Skills: Strong problem-solving abilities and ability to translate business requirements into technical solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively across departments.

A Bit About Us

When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).

We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.