Technical Service Engineer

TipTopJob; Stockport; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Service Engineer to transition from fieldwork to a local site-based role. This exciting opportunity involves managing cutting-edge robotics solutions in the Pharmaceutical and Biotechnology sectors. You will receive extensive training from Day 1, ensuring you're well-equipped to support key customers and their needs. The role emphasizes customer satisfaction and requires strong technical skills in complex machinery. Join a rapidly expanding team that values innovation and offers unparalleled training and development opportunities, making it an ideal environment for personal and professional growth.

Benefits

Monthly Call-out Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Group Income Protection

Private Health Care

Life Assurance

Qualifications

• Technical background in complex machinery, ideally in automation or robotics.
• Strong customer-facing skills with a creative problem-solving mindset.

Responsibilities

• Manage service for key customers, providing remote and on-site support.
• Ensure preventative maintenance and manage escalation flow for issues.

Skills

Customer Service

Problem-Solving

Technical Support

Remote Desktop Protocols

Microsoft 365

IP Addressing

Education

Technical Degree

HNC/HND

Tools

D365

Beckhoff Twin CAT

Elmo Studio

Vision Systems

Barcode Reading

Job description

Are you a Technical Service Engineer looking to develop away from a field role, to a local site-based customer-facing role with minimal road travel? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Technical Support Engineer, to manage our state of the art robotics solutions within the Pharmaceutical & Biotechnology markets.

BASIC SALARY: A£50,000 - A£60,000 (depending on experience and potential)

BENEFITS:

1. A£150 Monthly Call-out Allowance (alternating rota system), plus A£120 Weekend Call-out Allowance (alternating)
2. Company Pension Scheme (minimum employee contribution of 4% & Company will pay 5% and match up to 8%)
3. Performance Bonus
4. 25 Days Annual Holiday (Plus Statutory Days)
5. Group Income Protection Scheme
6. Private Health care including Optical & Dental
7. Life Assurance

LOCATION: Stockport

COMMUTABLE LOCATIONS: Manchester, Oldham, Warrington, Bolton, Rochdale, Knutsford, Huddersfield, Bury, Macclesfield, Buxton, Crewe

JOB DESCRIPTION: Technical Service Engineer, Technical Support Engineer - Robotics, Automation, Pharmaceutical, Life Sciences, Medical, Biotechnology

We will train you extensively from Day 1, on our products, systems, IT, procedures, applications, and customers. We will continue developing you in line with our World Class methodologies. This is an on-site role, immersing yourself with key customers, their visions, needs & aspirations.

KEY RESPONSIBILITIES:

1. Become the service subject Matter Expert for our key customers.
2. Perform telephone, email, and remote support & diagnostics.
3. Manage the escalation flow to ensure timely customer follow-up until issue is resolved.
4. Ensure Preventative Maintenance procedures, intervals, and schedules are correct and complete.
5. Identify / forecast spare parts, keeping lists up to date.
6. Utilise D365 Service Reports, RMAs & monthly KPI reports.
7. Handle all service calls timely and professionally. Triage with your colleagues to provide seamless coverage.
8. Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
9. Provide 24/7 remote and on-site service on a rotating model.

PERSON SPECIFICATION:

You will have:

1. A technical background (electrical, mechanical, IT), within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
2. Either a technical Degree, HNC, HND, or time-served professional experience equivalent.
3. Be happy on-site, as the face of our Company.
4. Strong customer-centric / customer-facing pedigree.
5. Creative problem-solving mindset, driven by the motivation to assist customers, sales & service personnel, to overcome obstacles and challenges.
6. Willingness to be on 24/7 call, for 1 week out of each 4 on rota.
7. Microsoft 365 or equivalent, Active directory, and SQL databases (we provide relevant training).
8. IP addressing, Remote Desktop Protocols, & Driver Support.
9. Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading.
10. Capability of working reliably / resiliently under pressure without compromise.
11. Both team-player & independent-minded, with flexible style.
12. This job requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

OUR COMPANY:
We are the fastest-growing division of a multinational branded R&D manufacturing Group. Our division has over 80 staff, across 12 countries and 15 languages!

For the past 75 years we have innovatively developed, pioneered, built and created customer-led product solutions within the fields of Life Sciences, Medical Devices, Robotics, and Automation.

We are culturally diverse, with a cooperative, down-to-earth environment. Not only do we offer a motivating working style, but also modern working conditions backed by a commitment to training & personal advancement.

Become part of a team where your skills are valued and innovative ideas are fostered!

PROSPECTS:
This position will offer unrivalled training and development. This is an area where we deliver many resources, aiming to keep your skills fresh, and at the leading edge.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Service Engineer, Technical Application Engineer, Technical Support Engineer - Robotics, Automation, Pharmaceutical, Life Sciences, Medical, Biotechnology, Service Manager, Medical Devices.

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JK17982, Wallace Hind Selection