Customer Service Advisor

Link Financial Group; South Yorkshire; On-site; GBP 26,000 - 29,000; Full time

Job summary

Join a leading financial group in South Yorkshire as a Customer Support Specialist. You will assist customers in managing repayments while providing exceptional service. Enjoy a supportive environment with career development opportunities and a range of benefits, including a competitive salary and generous holiday allowance.

Benefits

25 days holiday + bank holidays + a birthday day off

Discretionary annual performance bonus

8% pension contributions

Employee Assistance Programme

Life assurance (4x salary)

Season Ticket Travel Loans

Enhanced maternity and adoption pay

Voluntary benefits: health plans, gym and restaurant discounts

Learning and development opportunities

Qualifications

• Experience in customer service is desirable but not mandatory.
• Ability to operate multiple computer systems.

Responsibilities

• Support customers with managing and repaying their outstanding balances.
• Handle inbound and outbound calls from customers.
• Provide excellent service and ensure fair treatment.

Skills

Customer service experience

Strong verbal and written communication skills

Good numeracy skills

Problem-solving skills

Education

GCSE grade C or above in Maths and English

Job description

We are looking for passionate and dedicated people to join our team, working closely with customers to help them make affordable and sustainable repayments in a fair and ethical way.

We value team players who want to contribute to our business by providing excellent service to our customers and clients.

This is a fantastic opportunity to join a diverse and inclusive company that supports career development and rewards hard work.

Job Role

In this role, you will support customers with managing and repaying their outstanding balances.

• Be part of a dedicated team handling inbound and outbound calls from customers.
• Assist customers in finding appropriate solutions by understanding their current situations.
• Work towards personal and team goals.
• Provide excellent service, ensuring customers are treated fairly, listened to, and their circumstances are considered to reach suitable solutions.
• Accurately update systems after each customer interaction.

Experience

We welcome applicants with customer service experience from industries like Contact Centre, Retail, or Hospitality, but prior experience is not mandatory as we provide thorough training and ongoing development. A passion for great customer service and doing a great job is essential.

Skills and Qualifications

• Customer service experience (desirable)
• Experience with telephony, data entry, and customer management (desirable)
• Strong verbal and written communication skills
• Ability to operate multiple computer systems
• Good numeracy skills for setting up and calculating payment plans
• Experience following procedures or policies
• Problem-solving skills to find the best solutions for customers and the business
• GCSE grade C or above in Maths and English (desirable)

Role Package

Hours: Full-time, permanent, 37.5 hours per week, on a shift pattern. You will work only 1 in 4 Saturdays (9am-2pm), with a day off the following Friday when working Saturday.

Benefits include:

• Salary: £26,000 - £28,500 per annum (depending on experience)
• 25 days holiday + bank holidays + a birthday day off (pro-rata for part-time)
• Discretionary annual performance bonus
• Option to purchase up to 5 additional holiday days
• 8% pension contributions
• Employee Assistance Programme
• Life assurance (4x salary)
• Season Ticket Travel Loans
• Enhanced maternity and adoption pay
• Voluntary benefits: health plans, gym and restaurant discounts
• Modern facilities and a friendly, relaxed atmosphere
• Regular social events, charity fundraisers, and recognition schemes
• Learning and development opportunities