Head of PMO

Dynamicas Group Ltd; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player in Central London is on the lookout for a Head of Project Management Office to lead their dynamic teams. This pivotal role involves overseeing project managers and engineering teams, ensuring successful delivery of managed IT projects using PRINCE2 methodologies. The ideal candidate will possess robust technical knowledge, excellent leadership skills, and a passion for continuous improvement. With a focus on collaboration and innovation, this position offers a unique opportunity to shape project management practices within a thriving MSP environment. Join a forward-thinking company that values your contributions and fosters professional growth.

Benefits

Bonus Scheme

Vitality Health Cover

Pension

Parking

Hybrid Working

Qualifications

• 3+ years in a similar role, preferably within a UK MSP environment.
• Hands-on experience managing engineering teams and delivering IT projects.

Responsibilities

• Overseeing Project Managers and engineering teams for successful project delivery.
• Collaborating with teams to improve Client Onboarding and project management.

Skills

Managing engineering teams for Managed IT Projects

Knowledge of PRINCE2 framework

Interpersonal and communication skills

Ability to prioritize and meet deadlines

Leadership and motivational qualities

Customer service-oriented approach

Education

Degree in an IT-related subject

PRINCE2 Practitioner Certification

Microsoft Certifications

Tools

ConnectWise

BrightGauge

SmileBack

ITBoost

ServiceNow

Job description

A leading MSP based in Central London is seeking an experienced Head of Project Management Office to join its highly accredited operations.

Responsibilities include:

• Overseeing the Project Managers, Client Onboarding, and Projects Engineering Teams.
• Managing a team comprising 1 Senior Project Manager and 1 Project Manager.
• Leading a Projects Engineering team of 7 engineers (including TDE, PDE, SharePoint Specialist, Security Apprentice) and 2 Heads of Services.
• Balancing technical knowledge, leadership skills, and a strong focus on successful project delivery, preferably within a Managed IT Services environment using PRINCE2 practices.
• Running technical staff and delivering managed IT projects within an MSP IT Service Environment.
• Mandatory presence of 3 days in the office to drive the team and department forward.

Requirements

Key Responsibilities:

• Participate in the Senior Leadership and Technical Leadership Teams.
• Collaborate with PMO & Projects Engineering Teams to improve Client Onboarding and Managed IT Project delivery.
• Report directly to the CTO/Executive Management Team.
• Develop long-term goals for the PMO team and engineering resources.
• Review and implement PMO processes and procedures for consistent project management.
• Oversee resource allocation and management across projects.
• Provide resource forecasting methodologies for project managers.
• Manage a portfolio of projects including Client Onboarding and key client projects.
• Ensure project quality management based on client feedback and continuous improvement.
• Promote a culture of continuous improvement within the PMO.
• Organize project socials to foster team bonding.
• Coordinate operational handovers with the Helpdesk Manager as needed.

Skills:

• Hands-on technical experience managing engineering teams for Managed IT Projects.
• Knowledge of PRINCE2 framework.
• Excellent interpersonal and communication skills.
• Ability to prioritize and meet deadlines.
• Proven leadership and motivational qualities.
• Experience delivering medium and long-term technical projects.
• Customer service-oriented approach.

Experience:

• Strong understanding of Microsoft cloud technologies (Teams, Azure).
• Experience managing IT Security Projects using Microsoft services.
• At least 3+ years in a similar role, preferably within a UK MSP environment.
• Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, ServiceNow.

Qualifications:

• Degree in an IT-related subject.
• PRINCE2 Practitioner Certification.
• Microsoft Certifications are a plus.

Benefits:

• Bonus Scheme
• Vitality Health Cover
• Pension
• Parking
• Hybrid Working