Branch Leader

Skipton Building Society; United Kingdom; On-site; GBP 46,000; Full time

Job summary

A leading building society in the UK is seeking a Branch Manager to lead a customer-focused team. This permanent role involves promoting services, managing branch performance, and ensuring high standards of customer service. The position offers a competitive salary and numerous benefits, including annual leave and a bonus scheme.

Benefits

Annual discretionary bonus scheme

25 days of annual leave + bank holidays

Generous employer-matched pension contributions

Access to Employee Assistance Programme

Private medical insurance

Qualifications

• Proven leadership experience in a customer-facing environment.
• Strong customer service delivery record.

Responsibilities

• Lead a team of customer-facing colleagues, fostering high standards of customer service.
• Promote products and services confidently, aligning with the branch plan.

Skills

Leadership

Customer Service

Communication

Time Management

Stakeholder Management

Job description

Hours: The role of Branch Manager is a permanent position working 36 hours across Monday to Saturday to support operating hours.

Salary: £45,900 Per Annum

Closing Date: Thu, 29 May 2025

About Us

Here at Skipton Building Society, we are proud to have a team of dedicated people who work hard every day to prioritize our customers' best interests. We are the fourth largest building society in the UK and uniquely, we are a mutual organization owned by our members, not shareholders.

Our branches serve as the heart of our local communities. While many customers now prefer online transactions and contact center engagement, our branch staff provide face-to-face support, virtual assistance, and outbound contact, ensuring we meet customers at relevant times. Your role will involve promoting products, resolving issues, and providing first-class service, always placing customer needs at the forefront.

Role Responsibilities

• Lead a team of customer-facing colleagues, fostering high standards of customer service and a culture of high performance.
• Take ownership of the branch contribution plan, focusing on both commercial growth and existing customer care.
• Promote our products and services confidently, using observations, one-to-ones, and clear objectives aligned with the branch plan.
• Lead by example through hands-on customer interactions, including serving customers and conducting 'My Review' appointments.

Candidate Requirements

• Proven leadership experience in a customer-facing environment.
• Strong customer service delivery record.
• Effective communication and time management skills.
• Genuine passion for people and an understanding of diversity among customers and colleagues.
• Entrepreneurial approach to business opportunities.
• Excellent stakeholder management skills, working with Regional Managers and Head Office functions.

Benefits

• Permanent role working 36 hours, Monday to Saturday.
• Salary up to £45,900 per annum, depending on experience.
• Annual discretionary bonus scheme.
• 25 days of annual leave + bank holidays, increasing to 30 days after 5 years.
• Holiday trading scheme to buy/sell additional leave.
• Generous employer-matched pension contributions (up to 10%).
• Access to Employee Assistance Programme and online discounts.
• Three paid volunteering days annually.
• Colleague mortgage and savings accounts, discount schemes.
• Private medical insurance and salary sacrifice schemes for electric/hybrid cars.