Insurance Claims Advisor

www.topfinancialjobs.co.uk - Jobboard; Cambridgeshire and Peterborough; On-site; GBP 23,000 - 24,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Advisor to join their team in Peterborough. The role involves managing client relationships, processing claims, and ensuring compliance with FCA regulations. The ideal candidate will have strong communication skills and previous insurance experience. This position offers a supportive environment with a commitment to employee development and various benefits.

Benefits

Attendance Bonus

Generous Annual Leave

Free Worldwide Multi-Trip Travel Insurance

Cash benefits linked to Personal Accident

Monthly Employee Rewards Scheme

Commitment to Employee Learning and Development

Access to Wellbeing Services

Free tea, coffee, and fresh fruit

Qualifications

• Experience in customer calls and previous insurance experience.

Responsibilities

• Develop and maintain good relationships with clients.
• Accurately record all events and details related to clients.
• Process claims through client contact and coordination.

Skills

Communication

Customer Service

Insurance Experience

Job description

Claims Advisor

Location: Peterborough

Hours: Monday - Friday 08:45 - 17:15

Salary: £23,000 - £24,000

We are seeking a candidate with excellent communication skills to join our client's Claims team, bringing experience in customer calls.

Essential skills: Previous insurance experience.

Role Responsibilities

1. Develop and maintain good relationships with clients by providing personalized service and conducting regular contact calls to meet their needs.
2. Communicate effectively via phone, email, and written correspondence, demonstrating the ability to handle a wide variety of claims.
3. Accurately record all events, details, and actions related to specific clients on the database.
4. Proactively process claims through client contact and coordination with Service Providers.
5. Understand the cover purchased by clients to differentiate between eligible and ineligible claims.
6. Enter relevant data and scans into the database accurately.
7. Manage claims actions using precise data input methods.
8. Address potential and existing complaints, discussing contentious claims with the Customer Service Manager when necessary.
9. Undertake Financial Conduct Authority (FCA) training as required and stay updated on relevant regulation changes.
10. Handle incoming calls appropriately and log all interactions on the client database.
11. Meet performance targets and take responsibility for personal performance.
12. Stay informed about current company processes, services, and legislative changes related to FCA regulations, and communicate updates to colleagues.

Benefits

• Attendance Bonus
• Generous Annual Leave with additional family days
• Free Worldwide Multi-Trip Travel Insurance and discounted rates for family members
• Cash benefits linked to Personal Accident, Life Cover, and Critical Illness
• Monthly Employee Rewards Scheme
• Commitment to Employee Learning and Development
• Access to Wellbeing Services and Discount Schemes
• Free tea, coffee, and fresh fruit