Customer Service Advisor – Travel Money

Sainsbury's; Kirkcaldy; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Travel Money Advisor, providing exceptional service in-store while managing currency transactions. Enjoy comprehensive training and a range of benefits including discounts and flexible shifts. Be part of a supportive team focused on customer satisfaction.

Benefits

Discount card

Generous holiday entitlement

Family leave

Pension scheme

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Previous experience in finance or cash handling preferred but not required.
• Comprehensive training provided.

Responsibilities

• Provide excellent service in Travel Money bureaus.
• Handle currency and manage the bureau independently.
• Build good relationships with customers.

Skills

Attention to Detail

Customer Service

Decision-Making

Passion for Helping People

Job description

Help our customers start their holidays off to a fantastic start as one of our trusted Travel Money Advisors. You’ll provide excellent service in our in-store Travel Money bureaus and be a key part of our Winning Team, making a real difference.

You’ll represent Travel Money for Sainsbury's Bank, building good relationships with customers and delivering friendly service that encourages repeat business.

Your main focus will be on handling currency, so attention to detail is crucial. While you'll be supported by a close-knit team, you'll often manage the bureau independently, so confidence in decision-making is essential.

Previous experience in finance or cash handling is preferred, but not required, as we provide comprehensive training. What matters most is your passion for helping people, keen eye for detail, and comfort working with large sums of money and figures.

In addition to a competitive pay rate, we offer a range of benefits:

• Discount card – after 4 weeks, enjoy 10% off most items in Sainsbury’s, Argos, and Habitat, with increased discounts on specific days.
• Generous holiday entitlement based on hours worked.
• Family leave – including maternity and paternity leave.
• Pension scheme – Sainsbury’s matches 4-7% of your contributions.
• Sainsbury’s share schemes – save directly from your pay to buy shares at discounted prices, with options to buy shares regularly to build investments.
• Wellbeing support – including free access to Unmind, a mental wellbeing app, and our Employee Assistance Programme offering confidential support on various topics.
• Colleague networks – fostering an inclusive environment where everyone can be themselves and reach their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Flexible shift patterns are available, including early, late, and weekend shifts, so you can find a schedule that works for you.

Due to the role’s nature, successful candidates will need to consent to a DBS and credit check.

Responsibilities

We value a healthy work-life balance and meaningful work. At Sainsbury’s Bank, our promise is to offer value, make banking easy, and support our customers. We are proud to be an equal opportunities employer committed to diversity and inclusion, reflecting the communities we serve. Working together and embracing diverse ideas helps us create the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, a trusted UK brand, we offer our colleagues numerous opportunities to grow and realize their potential. Join us to be part of something bigger and help shape a customer-centric approach.

About the company

Sainsbury's offers online shopping for groceries, clothing, homewares, electricals, financial services, and more. We’re dedicated to helping everyone eat better.