Customer Service Advisor - Galashiels Contact Centre - SBO09102

Scottish Borders Council; Galashiels; On-site; GBP 24,000 - 28,000; Full time

Job summary

Scottish Borders Council is seeking three motivated Customer Advisors for their Customer Advice and Support Service in Galashiels. The role involves providing support across various channels, ensuring high-quality customer service. Ideal candidates should possess strong IT and customer service skills and have relevant qualifications.

Qualifications

• Excellent IT and customer service skills required.

Responsibilities

• Provide advice via telephone, email, live chat, and face-to-face.
• Deliver exceptional customer service.

Skills

Customer Service

IT Skills

Education

5 SCE Standard Grades at level 3 or above

Job description

Job Details

Grade: 5A

Hourly Rate: £13.69 - £14.82

Salary: £24,995.90 - £27,058.15 per annum

Contract Duration: Permanent

Hours: 35

Please note there are 3 positions available for this vacancy.

Interviews will commence the week beginning 9th June 2025.

Role Purpose

We have an exciting opportunity for three highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Galashiels Contact Centre.

These posts are temporary:

• Post one: 35.00 hours up to 31st May 2027
• Post two: 35.00 hours up to 31st May 2026
• Post three: 34.5 hours up to 31st March 2026

You will provide advice and support to customers via telephone, email, live chat, and face-to-face on a wide range of council services while delivering exceptional customer service. This role is suitable for a people person and a fast learner with excellent IT and customer service skills.

Essential Requirements

At least 5 SCE Standard Grades at level 3 or above (or equivalent), including English.

Informal Enquiries

For informal enquiries, please contact Jenna Clarkson at [e-mail].

Scottish Borders Council is committed to improving workforce diversity to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more protected characteristics as defined by the Equality Act 2010. We particularly encourage candidates who assess themselves as having a disability, under the Disability Confident Employer scheme, which guarantees an interview to those meeting the essential criteria. All appointments will be made on merit.