Technical Business Systems Analyst - Associate

Independence Pet Holdings; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in pet health is seeking a Technical Business Systems Analyst to align IT systems with business operations. This remote role involves analyzing requirements, providing technical support, and translating product visions into detailed specifications. Ideal candidates will have a relevant degree and experience with SQL and Microsoft tools.

Benefits

Comprehensive medical, dental, and vision insurance

12 weeks of 100% paid parental leave

Retirement savings plan

Paid Time Off

Pet-friendly office environment

On-the-job training and skills development

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Experience with SQL and Microsoft Suite preferred.
• Certification in a relevant focus area is a plus.

Responsibilities

• Analyze and develop integrated software solutions.
• Provide internal technical support and manage web-based services.
• Document and communicate business requirements.

Skills

SQL

Microsoft Suite

Azure DevOps

Education

Bachelor’s Degree or equivalent work experience

Associate’s Degree in a Technical Field

Certification in a relevant focus area

Job description

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company managing a diverse portfolio of modern pet health brands and services across North America, including insurance, pet education, lost recovery services, and more.

We believe pet insurance is more than a financial product; we develop solutions to simplify the pet parenting journey and enhance pet well-being. As a leading authority in the pet industry, we leverage a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, various insurance brands, and partner brands.

PetPartners, a subsidiary of IPH, is composed of industry experts dedicated to removing unnecessary complexities in pet insurance coverage. We deliver solutions that enable employers to offer pet insurance benefits easily and worry-free—an innovative approach in the industry.

Job Summary:

The Technical Business Systems Analyst is responsible for aligning IT systems with business operations by analyzing and developing innovative integrated software solutions.

Job Location:

Remote

Primary Responsibilities:

1. Perform research and interviews to determine technical business requirements and translate them into specifications for technical projects.
2. Provide internal technical support and manage web-based services and customer support.
3. Confirm requirements to ensure they meet stakeholders’ needs.
4. Engage end users and stakeholders to document and communicate business requirements.
5. Translate the product vision into detailed specifications for the development team.
6. Present user requirements, functional specifications, technical specifications, and process flow diagrams to the development team.
7. Perform other duties as assigned.

Preferred Experience:

• SQL, Microsoft Suite, Azure DevOps

Education:

Must meet one of the following:

• Bachelor’s Degree or equivalent work experience (one year of relevant experience equals one year of college)
• Associate’s Degree in a Technical Field
• Certification in a relevant focus area

Accountability/Complexity:

Work is typically on smaller, less complex projects, tasks, or routine activities.

Working Conditions:

• Regular use of computer equipment and software tools.
• Potential for occasional travel for client meetings or team events.

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Our benefits include healthcare, parental leave, and career advancement opportunities, which may vary by location and include:

• Comprehensive medical, dental, and vision insurance
• Basic Life Insurance at no cost
• Company-paid short-term and long-term disability
• 12 weeks of 100% paid parental leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Paid Time Off
• Paid holidays and Wellness Day
• Volunteer time off
• Pet-friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On-the-job training and skills development
• Employee Assistance Program (EAP)