Restaurant Customer Advisor

Dobbies Garden Centres; Hayle; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Customer Advisor, where your passion for customer service will shine. This role offers a unique opportunity to engage with customers, ensure food hygiene, and drive sales in a vibrant restaurant setting. You'll collaborate with a team that values excellence and celebrates success, all while enjoying generous discounts and development opportunities. If you thrive in a fast-paced environment and are eager to learn, this is the perfect place to grow your career while making a difference in customers' experiences.

Benefits

Generous annual leave

50% off in restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Confidential support from Retail Trust

Development opportunities

Diverse company culture

Qualifications

• Experience in a customer-facing role and a passion for hospitality.
• Ability to work well within a team and build relationships.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions in the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with strong product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain store cleanliness and presentation.
5. Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain diverse skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and a passion for working in hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive and hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Ability to demonstrate our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

1. Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities through Dobbies Academy and eLearning platforms.
6. A thriving, passionate, diverse culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living year-round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We also host events and community experiences, supporting a national charity partner.

We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.