Horticulture Customer Advisor

TN United Kingdom; Hayle; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Horticulture Customer Advisors to enhance customer experiences across their stores. In this role, you'll drive sales while offering expert advice on plants and gardening, ensuring high standards and customer satisfaction. With a supportive culture that values teamwork and continuous improvement, this position offers a fantastic opportunity to develop your skills in a vibrant environment. Join a passionate team dedicated to promoting garden living and making a positive impact in the community.

Benefits

Generous annual leave

50% off in restaurants

25% off in the Garden Centre

10% off in food halls

Access to financial wellbeing support

Confidential support and counselling

Development opportunities via Dobbies Academy

Supportive culture committed to customer service excellence

Qualifications

• Experience in a customer-facing role and a love for plants.
• Ability to lift heavy objects to support store projects.

Responsibilities

• Deliver inspirational gardening standards through excellent service.
• Drive sales through customer interactions and promoting membership.
• Assist customers with queries using high-quality product knowledge.

Skills

Customer Service

Plant Knowledge

Teamwork

Sales Skills

Punctuality

Job description

Social network you want to login/join with:

Our Horticulture Customer Advisors

play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.

Responsibilities

1. Deliver inspirational gardening standards through excellent standards and service.
2. Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
4. Work with your team to ensure the department maintains high standards.
5. Support on the shopfloor and in other store areas as needed, including stock management, cash handling, till work, deliveries, stock routines, and restaurant service — an excellent opportunity to develop new skills and gain experience.

Who we are looking for

• A passion for delivering excellent customer experiences with a friendly attitude.
• Experience in a customer-facing role and a love for plants.
• Ability to lift heavy objects to support store projects.
• Good team player, able to build relationships, and enjoy celebrating success.
• Punctual, well-presented, with a positive, hardworking attitude.
• Eager to learn new skills and gain diverse experiences.
• Ability to demonstrate our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave, with flexibility to take holidays when you want.
• Uncapped store discounts: 50% off in our restaurants, 25% in the Garden Centre, and 10% in food halls.
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
• Support through Retail Trust: confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities via Dobbies Academy with eLearning and training programs.
• A passionate, diverse, and supportive culture committed to customer service excellence.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

We are passionate about gardens and plants, showcasing this through our products, concessions, and services, championing garden living all year round.

Many stores feature a restaurant or coffee shop for a relaxed customer experience, and we host community events and support a national charity.

We strive to be a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.