Restaurant Customer Advisor

TN United Kingdom; Hayle; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Restaurant Customer Advisors to enhance customer experience across its venues. This role involves providing exceptional service, assisting with transactions, and promoting membership benefits. Join a passionate and diverse team that values customer satisfaction and offers generous perks, including discounts and development opportunities. If you thrive in a fast-paced environment and enjoy celebrating success with your team, this position is perfect for you!

Benefits

Generous annual leave

50% off in restaurants

25% off in Garden Centre

Access to Wagestream

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Passion for delivering a great customer experience with a friendly attitude.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions.
• Driving sales through customer interactions and promoting membership benefits.

Skills

Customer Service

Teamwork

Communication

Sales Promotion

Education

Experience in Customer-Facing Role

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using product knowledge, including allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of the store
• Performing tasks on the shopfloor and other areas, such as stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly attitude
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, well-presented appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain experience
• Ability to thrive in a busy, fast-paced environment
• Demonstrate our values: being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice
• Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities via Dobbies Academy, including eLearning and training programs
• A passionate, diverse, and committed team culture focused on customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a welcoming environment for refreshments and meals. We are dedicated to being a great place to work, encouraging our colleagues to be their best every day and celebrate their successes. Together, we make it work for our customers.