Senior Account Director

TN United Kingdom; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Senior Account Director to manage client relationships and oversee creative campaigns. The role requires strong leadership skills, a background in marketing, and the ability to inspire teams and clients alike. Competitive salary and benefits are offered, including flexible working options and a focus on wellbeing.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension scheme

Medical Cash Plan

Flexible working options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Charity initiatives and Volunteer Day

Referral bonuses

Qualifications

• Experience in B2C marketing, preferably in hospitality.
• Service-oriented mindset with strong leadership skills.
• Ability to translate creative briefs into actionable insights.

Responsibilities

• Manage strategic relationships with clients and lead the team.
• Oversee creative campaigns and ensure high-quality deliverables.
• Conduct appraisals and manage performance issues.

Skills

Project Management

Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Tools

Microsoft Office Suite

Job description

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Senior Account Director

We are seeking an experienced, hands-on Senior Account Director with a strong background in creative/agency and/or client-side marketing, eager to contribute to multi-channel campaigns within the hospitality sector. Building excellent relationships with senior client stakeholders and leading and mentoring the team will be crucial in this role.

You will manage strategic relationships with our clients, lead creative and strategic discussions, oversee all creative campaigns, and collaborate with planning, scheduling, and design teams to ensure top-quality deliverables. Additionally, you will oversee the wider ITG / Greene King team to ensure exceptional service and a cohesive approach across service lines.

We value individuals who continuously seek to inspire clients through innovative work, strategic thinking, and comprehensive responses. A solid understanding of all marketing channels and creative disciplines is essential.

Key Responsibilities:

1. Relationships: Building and maintaining strong relationships with key client stakeholders and internal teams, while leading, developing, and mentoring your team.
2. Partnership and Customer Service: Ensuring the team delivers outstanding customer service and becomes an integral part of the client’s organization.
3. Marketing and Branding: Demonstrating understanding of marketing and branding, staying updated on technological advancements, and leveraging SME support when needed.
4. Team Management: Conducting appraisals, setting OKRs and PDPs, coaching, mentoring, and managing performance issues.
5. ITG Services & Tech: Understanding ITG products and services to demonstrate benefits and explore opportunities with SME support.
6. Problem Solving and Escalation: Acting as the primary point for account queries and challenges, supporting proactively and leading solutions.
7. Commercial Management: Collaborating with finance and commercial teams to manage budgets, profitability, invoicing, and client debt.
8. Management Reporting: Ensuring timely and high-standard management reports.
9. Client Meetings: Planning and delivering engaging quarterly and annual reviews focusing on achievements, deliverables, and opportunities.
10. Client Growth: Developing growth plans for clients by identifying needs and converting opportunities.

Requirements:

• Background in creative agency or client-side marketing, preferably both.
• Experience in B2C, particularly in hospitality; other sectors a bonus.
• Service-oriented mindset, putting customers first.
• Experience managing large, multidisciplinary teams and guiding them effectively.
• Understanding of creative processes and ability to translate briefs into actionable insights.
• Knowledge of marketing disciplines and multi-channel activation.
• Experience organizing and managing photoshoots is a plus.
• Excellent project management, organizational, and problem-solving skills under pressure.
• Numerate and commercially aware.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite.

What’s on Offer:

Competitive salary plus perks including:

• 25 days’ holiday + bank holidays
• Annual Wellbeing Day
• Pension scheme
• Medical Cash Plan
• Flexible working options
• Discounts through online platform
• Employee Assistance Programme
• Cycle to Work Scheme
• Monthly Employee Awards
• Charity initiatives and Volunteer Day
• Referral bonuses
• Wellbeing workshops and family-friendly leave

Diversity & Inclusion:

We value diversity and ensure fair treatment for all applicants, regardless of background. We support underrepresented groups and foster an inclusive environment through various community groups.

Next Steps:

If interested, please submit your application, and our team will contact you.