Senior Account Director

JR United Kingdom; United Kingdom; Remote; GBP 60,000 - 65,000; Full time

Job summary

A leading company in customer communications is seeking a Client Relationship Director. This remote role focuses on managing high-profile accounts in the Financial Services and Insurance sectors, ensuring excellent service delivery and strategic growth. The ideal candidate will possess strong interpersonal and negotiation skills, with a passion for customer communication management. This position offers a competitive salary and a car allowance, along with opportunities for professional growth.

Qualifications

• Experience managing high-profile accounts in Financial Services and Insurance sectors.
• Proven negotiation skills and entrepreneurial mindset.

Responsibilities

• Manage client relationships at senior levels to exceed expectations.
• Identify opportunities to up-sell and cross-sell additional services.

Skills

Customer Communication Management

Interpersonal Skills

Negotiation Skills

Problem-Solving

Analytical Abilities

Tools

MS Office

Job description

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About Paragon

Here at Paragon, we provide end-to-end customer communications services to our clients, leveraging digital technology and customer data across three key service lines:

1. Customer Experience & Marketing
2. Business Process & Transactional
3. Digital Customer Experience

We offer comprehensive communication solutions, connecting clients with their customers across every channel. Our services include data-driven customer engagement, multichannel marketing, transactional communications, and automated inbound workflows, helping clients digitize and transform their customer journeys.

Role Overview

Following an internal promotion, we are recruiting a Client Relationship Director with extensive experience managing high-profile, dynamic accounts within a managed service environment. The role involves managing multiple client accounts in the Financial Services and Insurance sectors, focusing on full managed services including digital and email marketing, print, direct mail, and regulatory transactional communications. The successful candidate will ensure excellent service delivery, support strategic objectives, and help expand service offerings.

Key Responsibilities

• Identify opportunities to up-sell and cross-sell additional services and solutions, generating revenue.
• Manage client relationships at senior levels to exceed expectations and foster innovation.
• Act as the primary interface between internal teams and clients, communicating progress, status, and risks.
• Be the 'managed service' expert, helping clients achieve objectives, optimize communications, and lead in their industries.

Experience & Skills

• Passion for and understanding of Customer Communication Management within FS&I sector, including relevant technologies.
• Experience managing contractual and commercial aspects of key accounts.
• Strong interpersonal skills for building senior-level client relationships.
• Proven negotiation skills and entrepreneurial mindset.
• Self-motivated, flexible, adaptable to change.
• Problem-solving and analytical abilities.
• Proficiency in MS Office suite.

This is a remote role with UK travel to Paragon and client sites.

Salary: £60-65K plus £5K car allowance.

Equal Opportunity Statement

Paragon is an equal-opportunity employer, encouraging applications from all backgrounds. All qualified applicants will be considered regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Application Process

Interested candidates are requested to apply via this LinkedIn advert. We aim to provide a fair and consistent application experience. Please note, inquiries via email or direct LinkedIn messages cannot be accommodated outside our established process.