Customer Service Advisor

TN United Kingdom; Yeovil; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Advisor in Yeovil. This role offers a Monday to Friday schedule, focusing on delivering exceptional customer service. Enjoy a supportive team environment and various benefits, including a generous holiday allowance and comprehensive health coverage.

Benefits

Generous Holiday Allowance

Festive Break

Comprehensive Health Coverage

Cycle to Work Scheme

Attractive Pension Plan

Qualifications

• Previous experience in a customer service environment is essential.
• Ability to work effectively under pressure and meet tight deadlines.

Responsibilities

• Provide high standards of service and support to customers over the telephone.
• Act as a key interface between the company and customers, handling queries and complaints.
• Perform general administrative duties, including price updates.

Skills

Communication

Teamwork

Problem Solving

Job description

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Are you passionate about delivering exceptional customer service? Do you value stability and the routine of a Monday to Friday role? If so, we have the perfect opportunity for you to join our client's team as a Customer Service Advisor!

Job Title: Customer Service Advisor

Location: Yeovil, Somerset

Hours: Monday to Friday, 9am - 5pm (1 hour for lunch)

• Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
• Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones.
• Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
• Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
• Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.

The Role:

Join a small and friendly team of 5, where you will provide high standards of service and support to prospective, new, and existing customers over the telephone and by email. You will enjoy problem solving, solution seeking and providing customers with a knowledgeable service. This role is perfect for someone looking to make a position their own and become a master of their craft.

Key Responsibilities:

• Provide high standards of service and support to prospective, new, and existing customers over the telephone.
• Act as a key interface between the company and their customers, handling queries, orders, and complaints.
• Offer technical support and product sizing details.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience:

• Previous experience in a customer service environment is essential.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficiency in computerised and manual systems.
• Excellent communication skills at all levels.
• Strong team player with the ability to work independently.
• Excellent interpersonal skills.

If you are a motivated individual who values stability and routine, and has a passion for customer service, we would love to hear from you!