eBilling Analyst

Gibson Dunn; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Gibson Dunn, based in London, is seeking an eBilling Analyst to join the Firm’s eBilling and Billing teams. You will analyze, coordinate, and resolve eBilling issues, communicating with clients and partners while ensuring compliance with diverse site requirements.

The role reports to the eBilling Supervisor in the U.S. and requires strong MS Office skills, two years of e-billing experience, and the ability to manage multiple requests across time zones.

Qualifications

• Two years of legal e-billing experience required.
• Experience with eBillingHub or BillBlast preferred; Aderant experience a plus.
• Strong technology skills including MS Office.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Coordinate all aspects of the eBilling process with client contacts, billing teams and partners.
• Manage client lists and ensure timely issue resolution across offices/time zones.
• Submit identified timekeeper rates to clients and track follow-ups.
• Set up new matters for eBilling and follow up as needed.
• Assist billing team with invoice submissions and ensure compliance with client requirements.

Skills

Communication

Attention to detail

Organizational skills

Time management

Prioritization

Education

University degree preferred

Tools

eBillingHub

BillBlast

Aderant

Job description

Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high‑stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in our London office, this role offers the opportunity to join the Firm’s global eBilling team. As an eBilling Analyst, you will be an integral part of the Firm’s eBilling and Billing teams, working closely with colleagues across the Firm. The eBilling Analyst should demonstrate a strong understanding of the eBilling process as a whole and will be responsible for the analysis, coordination and resolution of eBilling issues, including ensuring appropriate communication with all involved parties.

The role reports to the eBilling Supervisor, who is based in the U.S.

Responsibilities Include

• Communicating with client contacts, billing team and billing partners to successfully coordinate all aspects of the eBilling process.
• Proactively managing client list to ensure all issues are being addressed in a timely manner, following up both internally and externally.
• Submitting newly identified timekeeper rates to clients on a monthly/ ad‑hoc basis, tracking and following up as needed.
• Working with client contacts to set up new matters for eBilling, tracking and following up as needed.
• Assisting billing team with invoice submissions via BillBlast, reviewing to ensure invoices are compliant with client requirements prior to submission.
• Working in BillBlast to submit invoices, manage inventory and map client and matter specifications.
• Distributing client accrual requests to billing team and coordinating submission of estimates.
• Distributing adjustment/ rejection notifications to the billing team and coordinating resubmissions.
• Navigating and understanding the functionality and submission requirements for all major eBilling sites and understanding the nuances of each site and their requirements for submission. Sites include but are not limited to: LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO, BillingPoint, Corridor.
• Implementing an efficient organizational system to track and follow up with clients and firm contacts to resolve ongoing issues.
• Communicating regularly with supervisors and providing timely updates to management regarding eBilling-related issues and holdups.
• Working closely with other members of the eBilling team to address requests in the eBilling inbox.
• Utilizing Excel functions to efficiently pull reports, create spreadsheets and manipulate LEDES files.
• Manipulating LEDES files (LEDES1998, LEDES98BI, LEDES98BI V2, XML) and troubleshooting technical issues for submission.

Qualifications

• Must have the ability to effectively communicate with all levels of personnel and work collaboratively across offices and time zones.
• Must have excellent attention to detail, and have the ability to work well under pressure.
• Position requires outstanding written and verbal communication skills and excellent organizational skills.
• Applicant should be able to manage competing requests and prioritize according to firm and client deadlines.
• During year end (from September through December), applicant should have the ability to manage an increased workload and coordinate with team members in order to complete work under increased pressure

Experience

• University degree is preferred, but not necessary.
• Minimum of two years of legal e-billing experience is required for this role.
• Experience working with eBillingHub or BillBlast is preferred and experience working with Aderant billing software is a plus.
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [e-mail]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non‑accommodation matter will not receive a response.