Information Assistant

Randstad Business Support - London; Bridgend; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a reliable Information Assistant to provide comprehensive administrative support to the Information and Data Protection Officer. This role offers the flexibility of working fully remote, allowing you to manage Freedom of Information requests and corporate complaints from the comfort of your home. Ideal candidates will have experience in information law and administration, along with strong communication and customer service skills. Join a busy team at Bridgend Council and make a meaningful impact while enjoying a competitive hourly rate. If you are hard-working and dedicated, we encourage you to apply today!

Qualifications

• 6 months of experience in information law and administration.
• Strong communication and customer service skills are essential.
• Experience with computerised systems and databases is required.

Responsibilities

• Act as the first point of contact for telephone enquiries.
• Log and acknowledge receipt of Freedom of Information requests.
• Assist in dealing with corporate complaints and statistical data collation.

Skills

Administration in information law

Legal case management

Computerised systems and databases

Numeracy and literacy skills

Communication skills

Customer service skills

Confidentiality maintenance

Education

Good standard of education equivalent to NVQ Level 3

Tools

Word processing software

Spreadsheets

Internet

Job description

Information Assistant

Do you have experience of administration in information law and looking to provide a comprehensive administration service to the Information and Data Protection Officer?

If so, this is the perfect opportunity for you.

We are seeking an individual to start as soon as possible to support a busy team at Bridgend Council with the opportunity to work fully remote from the comfort of your own home.

• Temporary Assignment
  
  
• Hourly Rate: £12.80

• Monday - Friday - 9am-5pm

• Location: Bridgend (Working from home)

What You'll Do:

• Act as a first point of contact for telephone enquiries.
• Freedom of Information and Data Protection requests:
• Log and acknowledge receipt of all requests;
• Determine the appropriate action needed for each case, liaising with the Information and Data Protection Officer and/or Legal Services for advice as necessary;
• Progress-chase responses to individual requests for information from Directorates/Service areas in order to satisfy the requisite time-frames;
• Maintain up-to-date information concerning each request;
• Monitor and record all requests;
• Draft and send responses to Information requests as appropriate;
• Assist the Information and Data Protection Officer in dealing with FOI Appeals and Complaints from the Information Commissioner's Office and the Ombudsman's Office.
• Corporate Complaints:
• Log and acknowledge receipt of all complaints;
• Maintain up-to-date information concerning each complaint;
• Monitor and record all complaints;
• Progress-chase responses to individual complaints from Directorates/Service areas in order to satisfy the requisite time-frames;
• Assist the Information and Data Protection Officer in dealing with complaints.
• Collating statistical data for complaints/FOIs/Information requests to inform the Annual Report.
• Supervise the work of the Legal Assistant and assist in the provision of administrative support to others within the team as appropriate.

What We're Looking For:

• 6 months of experience within information law
• 6 months of experience of administration
• Legal case management experience
• Experience of using computerised systems and databases, including word processing, spreadsheets and internet
• Good and accurate numeracy and literacy skills along with competent keyboard and IT skills
• Good standard of education equivalent to NVQ Level 3
• Strong communication and customer service skills
• Effectively maintain confidentiality at all time

Ready to Join the Team?

If you're a reliable and hard-working individual, we encourage you to apply!

Please submit your CV today.

We look forward to hearing from you!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.