Administrative Assistant

S3 Science Recruitment; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Administrative Assistant, where you will play a vital role in supporting a leading global provider of veterinary medicines. This hybrid position allows you to work two days a week in the office while providing exceptional customer service and order management remotely. You will be responsible for managing customer queries, processing orders, and ensuring compliance with company policies. If you are detail-oriented, professional, and thrive in a supportive team environment, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Minimum of two years in a customer service/order processing role.
• Experience dealing with customer complaints and queries.

Responsibilities

• Manage all incoming customer service queries and business enquiries.
• Handle customer orders in SAP and prepare reports.

Skills

Customer Service

Problem Solving

Communication

Order Management

Tools

SAP

CRM Systems

Job description

We’re looking for an experienced Administrative Assistant to support our client – a leading global provider of veterinary medicines committed to promotion animal health and welfare. Based in Milton Keynes, this is a hybrid position, requiring two days per week in the office and the remainder working remotely.

In this role, you’ll provide high-quality, professional support to the wider team by managing incoming queries, processing information requests, handling complaints, and assisting with order management – all through phone and email communication. Your contribution will be key to ensuring a seamless and responsive service for internal and external stakeholders.

Role:

• Manage all incoming customer service queries and business enquiries
• Answering incoming customer calls
• Manage customer orders in SAP
• Preparing for internal and external meetings
• Daily/weekly/monthly reporting
• Process customer uplifts/returns
• Handling customer complaints/disputes/queries
• Undertake relevant training provided by the client
• Ensure compliance with approved company policies and procedures

Requirements:

• Previous experience dealing with customer complaints/queries
• Experience with CRM systems, ideally SAP
• Minimum of two years in a customer service/order processing role
• An excellent problem solver and decision maker
• Self motivated and quick learner

If you're detail-oriented, professional, and thrive in a supportive team environment, we'd love to hear from you.