Administrative Assistant

Planet Pharma; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Administrative Assistant at a forward-thinking staffing firm. In this key role, you will support customer service and operations, ensuring exceptional service to clients and partners. Your responsibilities will include managing customer inquiries, processing orders using SAP, and collaborating with various teams to enhance operational efficiency. This position offers a unique opportunity to contribute to a recognized leader in the staffing industry, known for its commitment to excellence and innovation. If you're organized, proactive, and ready to make an impact, this role is perfect for you.

Qualifications

• Experience in an administrative or customer service role in a fast-paced environment.
• Proficiency in SAP or other ERP systems is highly desirable.

Responsibilities

• Manage customer service queries and process customer orders using SAP.
• Coordinate with logistics partners to ensure smooth operations.
• Prepare daily, weekly, and monthly reports.

Skills

Administrative Experience

Customer Service Skills

SAP Proficiency

Attention to Detail

Communication Skills

Microsoft Office (Excel, Outlook)

Multitasking

Problem-Solving

Tools

SAP

Microsoft Office

Job description

Job Title: Administrative Assistant

Location: Milton Keynes

Reports To: Customer Services Manager

About the Role

We are seeking a highly organized and proactive Administrative Assistant to join our dynamic team. This is a key role supporting the Customer Service and Operations functions to ensure a high level of service to our clients, internal teams, and third-party partners.

Key Responsibilities

As an Administrative Assistant, you will be involved in a wide range of activities including, but not limited to:

• Managing all incoming customer service queries and business enquiries
• Accurately processing customer orders primarily using SAP and other business systems
• Managing the full order process from receipt to delivery and invoicing
• Handling incoming customer calls, complaints, disputes, and general queries
• Gathering and providing information to support the resolution of customer issues
• Processing customer credits, debits, returns, and uplifts
• Delivering knowledgeable and professional support on our products and services
• Coordinating with third-party logistics partners and internal teams to ensure smooth operations
• Collaborating closely with Finance to resolve pricing, invoicing, and credit claim issues
• Preparing daily, weekly, and monthly reports
• Raising incident reports and assisting with follow-up investigations and documentation
• Managing customer backorders and maintaining clear and up-to-date SAP records
• Assisting in meeting preparation and general administrative tasks
• Maintaining compliance with company procedures and standards
• Identifying and suggesting improvements in processes and system efficiency

Skills & Experience Required

• Previous experience in an administrative or customer service role, ideally in a regulated or fast-paced environment
• Proficiency in SAP or other ERP systems is highly desirable
• Strong attention to detail and accuracy in data entry and order processing
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Proficient in Microsoft Office, especially Excel and Outlook
• A proactive, solutions-focused mindset with a commitment to continuous improvement

About Planet Pharma:

Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.

Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

www.planet-pharma.com