Insurance Customer Support Specialist

Aviva; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der in einem dynamischen Umfeld arbeitet und hervorragenden Kundenservice bietet. In dieser Rolle unterstützen Sie Kunden über verschiedene Kanäle, einschließlich Anrufen und Live-Chat. Sie werden auch administrative Aufgaben übernehmen und mit Teams zusammenarbeiten, um das Kundenerlebnis zu verbessern. Das Unternehmen bietet eine flexible Arbeitsweise mit einer Mindestanforderung von 50% Büroanwesenheit und investiert in die Entwicklung seiner Mitarbeiter. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und einen positiven Einfluss zu haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible Arbeitszeiten

Mitarbeitervorteile

Fortbildungsmöglichkeiten

Qualifications

• Starke Kommunikations- und Zuhörfähigkeiten.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Unterstützung der Kunden durch sichere Nachrichten und Anrufe.
• Verwaltung von administrativen Aufgaben und Aufzeichnungen.

Skills

Kommunikationsfähigkeiten

Empathie

Multitasking

IT-Fähigkeiten

Job description

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Customer Service Representative - Starting salary 25,100; depending on hours, skills and experience.

In this role you will a ssist with day-to-day activities and provide excellent customer service through secure messaging, inbound/outbound calls, or Live Chat. Ensure compliance with internal policies, regulations, and standards.

Perform operational tasks across multiple systems, support customers across channels, and build rapport. Handle admin duties like filing and record keeping, respond to queries and escalate when required.

Collaborate with teams to improve customer experience, capture feedback, and identify improvement opportunities. Stay updated with industry trends, complete training, and support projects as needed.

We offer smart working with a minimum requirement of 50% from the office (you will be required to attend training for 5 weeks Mon- Fri 9-4.30 from our Perth office).

Following completion of your training period, you will be required to work a mixture of shifts rotating 8am-8pm Monday-Friday, 8am-6pm on Saturdays and 10am-4pm on Sundays.

Please note this job role is not sponsorable under the Home Office points based system.

Skills and experience we're looking for:

• A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills
  
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
  
• Ability to work in a fast-paced environment with the ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone
  
• Someone who embraces and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey and is passionate to learn and self-develop
  
• Proficient typing & IT Skills
  

What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.