Client Service Account Manager - Spanish speaker

TN United Kingdom; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Account Manager fluent in Spanish to join their Payments team. This role is pivotal in maintaining top-tier client satisfaction by addressing service and operational issues. You will leverage your expertise to develop strategic client plans and promote self-service tools, enhancing efficiency and client engagement. If you are a proactive individual with strong communication skills and a passion for client service, this position offers a unique opportunity to thrive in a dynamic environment.

Qualifications

• Experience in client service with a focus on client satisfaction.
• Strong communication skills in both English and Spanish.

Responsibilities

• Develop and maintain partnerships with clients to anticipate their needs.
• Promote self-service tools to reduce inquiries and enhance client experience.

Skills

Verbal and written communication in English

Verbal and written communication in Spanish

Client service experience

Organizational skills

Ability to work under pressure

Teamwork and independence

Cultural sensitivity

Ability to manage multiple priorities

Job description

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

08dcc9817f80

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager - Spanish speaker in the Payments team, you will maintain and enhance best-in-class client service for a designated portfolio of top-tier Treasury Services clients. You will promote 100% client satisfaction by interacting with clients on service and operational issues, using both English and Spanish.

Job responsibilities

• Develop, maintain, and broaden partnerships with clients by understanding their business to anticipate their needs and provide appropriate solutions.
• Become the clients’ trusted adviser.
• Assist in developing and executing strategic client plans.
• Promote the use of self-service tools to reduce the number of client inquiries.
• Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
• Share experiences and best practices across the service team.
• Participate in and support Payments initiatives.
• Identify opportunities for product development and enhancement.
• Develop internal partnerships (Sales, Operations, Product, Wholesale Securities Services).
• Identify and escalate potential risks associated with client activities.
• Record all client interactions (calls, meetings, issues, proactive communications).

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in English and Spanish.
• Ability to work effectively under pressure while maintaining a professional manner.
• Ability to work effectively both as a team player and independently.
• Cultural sensitivity and awareness.
• Strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to develop and mobilize internal networks and resources.
• Proficiency in using and managing multiple systems.
• Client service and portfolio management experience.

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes, and risk policies (nice to have).