Client Service Account Manager - Spanish speaker

J.P. Morgan; Bournemouth; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Client Service Account Manager who is fluent in Spanish. In this role, you will enhance client satisfaction by managing a portfolio of top-tier Treasury Services clients. Your expertise in communication and client service will be crucial as you develop strategic plans and identify efficiencies. This position offers a unique opportunity to work collaboratively within a talented team while maintaining a focus on client needs. If you thrive in a fast-paced environment and have a passion for client service, this role is perfect for you.

Qualifications

• Excellent communication skills in English and Spanish.
• Proven negotiation and organizational skills.

Responsibilities

• Develops partnerships with clients to anticipate their needs.
• Promotes self-service tools to enhance client experience.
• Identifies opportunities for product development.

Skills

Verbal and written communication in English

Verbal and written communication in Spanish

Client service experience

Negotiation skills

Organizational skills

Ability to work under pressure

Cultural sensitivity

Teamwork

Portfolio management

Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager - Spanish speaker in the J.P.Morgan Payments team, you will maintain and enhance best-in-class client service for a designated portfolio of top-tier Treasury Services clients. You will promote 100% client satisfaction by interacting with clients on service and operational issues, using both English and Spanish.

Job responsibilities

• Develops, maintains and broadens partnerships with clients by understanding their business to anticipate their needs and provide appropriate solutions
• Becomes the clients’ trusted adviser
• Assists in developing and executing strategic client plans
• Promotes use of self-service tools to reduce number of client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the service team
• Participates in and support Payments initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Wholesale Securities Services)
• Identifies and escalate potential risk associated with client activities
• Records all client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in English and Spanish
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills
• Ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have