Events Coordinator - Events & Experiences EMEA

Ten Lifestyle Group; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking lifestyle and concierge company as an Events Coordinator, where you'll play a pivotal role in crafting unforgettable experiences for clients across various sectors. Your creativity and enthusiasm will shine as you oversee event logistics, ensuring every detail meets our high standards of excellence. With a focus on innovation and member satisfaction, you'll collaborate with diverse stakeholders and stay ahead of industry trends. This is a fantastic opportunity to contribute to a dynamic team and grow within a company committed to providing exceptional service and fostering a culture of recognition and development.

Benefits

Flexible work arrangements

25 days annual leave

One-month paid sabbatical

Employer-contributory pension scheme

Loyalty Rewards program

Remote working holidays

Exclusive travel and entertainment discounts

Growth opportunities

Inclusive team environment

Qualifications

• Experience in event partnerships and customer-focused industries.
• Strong communication and organizational skills are essential.

Responsibilities

• Coordinate logistics and manage timelines for events.
• Engage with clients to gather feedback and ensure satisfaction.

Skills

Event Management

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Job description

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven products are at the core of our strategy to create a successful service and business model. Millions of members access Ten's services across lifestyle, travel, dining, and entertainment for over fifty clients, including HSBC, Swisscard, and the Royal Bank of Canada. Our partnerships are based on multi-year contracts, generating revenue through platform-as-a-service and technology fees.

We benefit from being globally scaled with a substantial base of high-net-worth members via stable, multi-year revenue contracts. We possess a market-leading consumer proposition and credibility, with numerous integrations with leading suppliers and partners across our four main service categories: restaurants, travel, entertainment, and luxury retail.

We are profitable and proud to be the first B Corp listed on the London Stock Exchange (AIM market). Our future plans include investing further in technology, including AI, to become the primary way members organize their leisure activities. Our Growth Engine strategy will accelerate our progress in the coming years.

For more information, please watch Ten's Growth Engine Video: https://tenlifestylegroup.com/investors/#growth-en

Join Our Team as an Events Coordinator!

Overview

As a Events Coordinator, your main responsibility will be supporting the planning and execution of exceptional events across industries such as Dining, Entertainment, Retail, and Lifestyle for our corporate clients and concierge members in EMEA. You will coordinate all event details, ensuring smooth execution and memorable experiences.

You will oversee logistics, collaborate with vendors and partners, manage timelines, and ensure all client and member expectations are met. Your focus will be on delivering high engagement and flawless event experiences that uphold our standards of excellence.

Your enthusiasm and creativity in event management will be vital in creating impactful experiences. Staying informed about industry trends and competitor activities will ensure our events remain innovative and market-leading. Your eagerness to learn and contribute will be key to our success.

You will also bring problem-solving skills and proactive thinking to enhance our event strategy, contributing to our reputation for outstanding service.

Key Responsibilities

1. Maintain relationships with partners during planning to foster ongoing, sustainable collaborations for future growth.
2. Monitor event performance to ensure high-quality service, driving improvements in member satisfaction and operational efficiencies.
3. Host events professionally, serving as a primary contact for venues, members, and clients. Engage with members and clients to gather feedback and ensure satisfaction.
4. Remain calm and professional in resolving issues during events.
5. Pay close attention to luxury and high-quality details, ensuring standards meet excellence. Take initiative to improve service delivery in real-time.
6. Coordinate with Content and Marketing teams to maximize event exposure to members.
7. Stay aware of competitors’ offerings to keep our events ahead in the market.
8. Adhere to best practices and continuously improve event execution.
9. Support in procuring new event partners alongside Event Managers and Senior Event Managers.
10. Contribute to broader strategic goals with support from the Global Director and Head of Region.
11. Manage workload efficiently to meet client and internal deadlines.
12. Collaborate with stakeholders to align event objectives with business goals.
13. Assist with managing event budgets, including negotiations and invoicing.
14. Work with Client Services and Business Development Managers on client-related matters.

Skills & Qualifications

• Experience in event partnerships, sponsorships, or brand collaborations.
• Proven experience in customer-focused industries, committed to excellent service.
• Passion for member-centric business success.
• Ability to work with diverse stakeholders effectively.
• Strong communication skills to keep teams and clients informed.
• Excellent interpersonal skills; supportive and driven colleague.
• Strong organizational skills to manage multiple projects.
• Desire to develop expertise within a high-performing team.
• Flexibility and teamwork to achieve goals.

Benefits & Rewards

We prioritize our people with recognition, development support, and a rewarding culture. Benefits include:

• Competitive salary based on experience.
• Flexible work arrangements, including hybrid options.
• 25 days annual leave plus 3 extra days in the third year.
• One-month paid sabbatical after five years of service.
• Employer-contributory pension scheme with ethical options.
• Lucrative Loyalty Rewards program.
• Remote working holidays: Travel and work up to 4 weeks per year.
• Access to exclusive travel and entertainment discounts.
• Inclusive, diverse, global team environment.
• Growth opportunities within a dynamic international company.

Who We Are

Ten is a leading lifestyle and concierge company, partnering with global financial institutions and premium brands since 1998. Operating in over 20 cities worldwide and in 26 languages, with 65% of our workforce distributed globally, and listed on the London Stock Exchange ('TENG'). We are proud to be the first UK-based concierge to earn B Corp certification in 2023.

Our strategy focuses on delivering a world-class member experience, investing in technology, expanding client contracts, and entering new markets with our market-leading service.

Commitment to Diversity

We value diversity and inclusion, ensuring all employment decisions are based on merit, competence, and performance. We are committed to creating an inclusive work environment.

Note: We work with a preferred list of recruitment agencies only. No new agencies are being accepted at this time. Ten Group is not responsible for fees related to unsolicited resumes.

Be part of the magic behind world-class experiences. Join Ten Group — apply before 2 May 2025.