Events Coordinator - Events & Experiences EMEA

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a leading lifestyle and concierge company as an Events Coordinator, where your passion for event management will shine. You will be at the forefront of planning and executing exceptional events across various industries, ensuring memorable experiences for clients and members. With a focus on creativity and problem-solving, you will collaborate with diverse stakeholders and contribute to a high-performing events team. This is an exciting opportunity to be part of a dynamic organization committed to innovation and excellence in service delivery.

Benefits

Flexible work options

Generous leave

Sabbaticals

Pension

Loyalty rewards

Remote work holidays

Discounts

Qualifications

• Experience in event partnerships and delivering excellent customer service.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Coordinate logistics for events, ensuring smooth execution and high-quality service.
• Maintain relationships with partners and monitor event performance.

Skills

Event Partnerships

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Flexibility

Job description

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Events Coordinator - Events & Experiences EMEA, London

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Client:

Ten Lifestyle Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7db1f094edbe

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

For more information, please watch Ten's Growth Engine Video

Join Our Team as an Event Coordinator!

Overview

As a Events Coordinator, your primary responsibility will be to support the planning and execution of exceptional events across various industries, including Dining, Entertainment, Retail, and Lifestyle, for our corporate clients and concierge members in EMEA. You will be actively involved in coordinating every detail of our events, ensuring they run smoothly and deliver memorable experiences.

In this role, you'll be responsible for overseeing the logistics, working closely with vendors and partners, managing timelines, and ensuring that all client and member expectations are met. Your focus will be on executing events that drive engagement, ensuring that each event is flawlessly delivered and meets the highest standards.

Your enthusiasm for event management will be key to creating unique and impactful experiences that enhance our service offerings. Staying informed about industry trends and competitor activities, you’ll ensure our events are always fresh, exciting, and aligned with market expectations. Your eagerness to learn and grow will be essential as you contribute to the successful execution of our events.

Always thinking ahead, you will bring creativity and problem-solving skills to your role, actively contributing to the overall success of our event strategy. Your efforts will play a crucial part in delivering outstanding experiences and reinforcing our reputation for excellence.

Key Responsibilities

• Maintain relationships with partners during the planning process to ensure ongoing, sustainable relationships for future growth; repeat successful partners
• Monitor event performance to ensure high-quality service delivery; drive improvements in member satisfaction/NPS and efficiencies
• Host events professionally, serving as a point of contact for venues, members, and clients. Engage with members & clients to gather feedback and ensure satisfaction.
• Maintain a calm and composed demeanour while efficiently resolving issues during events.
• Demonstrate a keen eye for luxury and high-quality event details, ensuring standards meet excellence. Take initiative to improve service delivery in real-time, making necessary adjustments.
• Work closely with Content and Marketing teams to maximize event exposure to members
• Stay aware of competitors’ offerings to ensure market leadership
• Adhere to best practices consistently
• Support Event Managers and Senior Event Managers in procuring new event partners
• Contribute to wider strategic goals with support from Global Director and Head of Region
• Manage workload effectively to meet client and internal deadlines
• Collaborate with stakeholders to align event objectives with business goals
• Support event budget management, including negotiations and invoicing
• Coordinate with Client Services and Business Development Managers on client matters

Requirements

Skills & Qualifications

• Experience in event partnerships, sponsorships, or brand collaborations
• Experience in customer-led industries, delivering excellent customer service
• Passion for member-focused business success
• Experience working with diverse stakeholders
• Excellent communication skills, keeping teams informed
• Strong interpersonal skills; supportive, effective, and driven
• Strong organizational skills, managing multiple projects
• Keen to develop expertise in a high-performing events team
• Flexibility and teamwork orientation

Benefits & Rewards

We value our people with recognition, development opportunities, and a range of benefits, including competitive salary, flexible work options, generous leave, sabbaticals, pension, loyalty rewards, remote work holidays, discounts, and a diverse, inclusive environment.

Who Are We

Ten is a leading lifestyle and concierge company helping clients enjoy life. Founded in 1998, operating in over 20 cities worldwide, with a focus on delivering a world-class member experience, investing in technology, expanding contracts, and entering new markets. We are committed to diversity and growth, offering an exciting workplace where you can thrive.