Product Support Engineer

ZipRecruiter; Belfast; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dedicated Product Support Engineer to provide exceptional remote support for various security systems. This role involves troubleshooting, system programming, and ensuring seamless operation of Access Control, CCTV, and Intruder Alarm systems. As part of a dynamic team, you will be responsible for delivering technical assistance, maintaining documentation, and participating in ongoing training. If you thrive in a fast-paced environment and have a passion for technology, this opportunity offers a rewarding career path with excellent benefits and opportunities for growth.

Benefits

Great pension

25 days holiday plus 8 bank holidays

Life assurance scheme

Extensive further product and H&S training

Perks at work scheme

Career progression

Qualifications

• Experience with Access Control, Intruder Alarms, and CCTV systems.
• Ability to communicate technical subjects effectively.

Responsibilities

• Provide remote help desk support for security systems.
• Maintain accurate records of technical issues and interactions.

Skills

Access Control Systems

Intruder Alarms

CCTV Systems

Remote Diagnostics

PC Skills

Electrical/Electronics Knowledge

Technical Communication

Time Management

Education

Engineering Level Experience

Tools

Tesseract Service Centre

Job description

Job Description

Product Support Engineer

• Up to £39,140.00 + Benefits.
• Belfast, office based

Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.

About us

G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; https://www.g4s.com/en-gb

We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.

What will you be doing

• To provide remote help desk support for a range of security systems, including Intruder, Access Control, Body Worn Cameras, CCTV, Intercom, Key Management Network and 2 way audio.
• To provide timely and accurate remote help desk telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site
• To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera, Key Management on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.
• To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.
• Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across multiple disciplines
• Provide technical reference services (i.e. technical manual lookup) to field based engineers on the range of Access Control, CCTV, Intruder Alarm, Intercom, Key Management systems.
• To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn Camera and 2 way audio systems.
• To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418
• Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
• To provide clear, well written technical documentation for a variety of purposes.
• To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
• To maintain accurate and timely records of all technical issues in the company fault recording system.

What we are looking for

• Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and/or CCTV systems
• Previous experience of offering over the phone & remote diagnostics/PPM service
• Good level of PC skills
• Understanding of electrical/electronics (relays,voltage, current, etc.)
• Ability to communicate technical subject matter to technically capable engineers and non technical end users
• Able to work on own and in a team environment.
• Share information with the team.
• Good time management skills; able to meet project deadlines.
• Ability to write clear, well structured reports and instructions.
• Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.

There is also some must haves

• Must be able to pass BS7858 screening.

What are the benefits of working with G4S

• Salary up to £39,140.00 (DOE)
• Great pension.
• 25 days holiday, plus 8 bank holidays.
• Life assurance scheme.
• Extensive further product and H&S training.
• Perks at work scheme.
• Career progression.

Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.