Early Intervention Training Coordinator

Citizens Advice; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Citizens Advice is seeking an Early Intervention Training Coordinator to enhance support for local disabled people through effective training. This role involves developing training programs for frontline workers to address issues of poverty and crisis management, fostering an inclusive environment. The position offers generous benefits, including hybrid working options and personal development opportunities.

Benefits

Generous holiday entitlement: 25 days plus bank holidays

Paid service closure days between Christmas and New Year

Hybrid working upon completion of probation

Access to in-house learning platform

Personal development opportunities

24/7 employee support through wellbeing service

Qualifications

• Experience developing and delivering training (in-person and/or digital).
• Understanding of social welfare systems, particularly benefits, housing, and debt.
• Confident using digital tools (e.g. YouTube, online forms, resource hubs).

Responsibilities

• Train frontline workers & volunteers on issues affecting those at risk of poverty.
• Connect people with information and support before they fall into crisis.
• Demonstrate the impact of hand holding support to prevent crisis.

Skills

Training development

Digital tools usage

Understanding of social welfare systems

Commitment to equity and inclusion

Job description

Citizens Advice Hammersmith & Fulham (CAHF), part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Early Intervention Training Coordinator.

The Tackling Destitution Together project is a partnership between Citizens Advice Hammersmith and Fulham and Hammersmith and Fulham Foodbank aimed at enabling effective early intervention in the borough and focusing on support for local disabled people. The project is a pilot, funded by Citizens Advice and Trussell Trust national bodies for 1 year.

We will do this by; training frontline workers & volunteers on the main issues affecting those at risk of poverty and on how to effectively navigate systems to resolve these issues. Using training and resources to enhance the conversations held at an early stage and focus on connecting people with information and support before they fall into crisis. Hand holding people through these journeys navigating the system and resolving the root cause of their issues. Embedding research and participation to demonstrate the impact of this approach.

We will know we have succeeded if; our training offer is taken up by those agencies seeing people at crisis trigger points. The agencies we support report improved confidence to assess and signpost before a crisis. Indicators of crisis, such as food bank referrals, reduce in number. We can demonstrate the impact of hand holding support to prevent people from reaching crisis.

In This Role You Will Bring

• - Experience developing and delivering training (in-person and/or digital)
• - Understanding of social welfare systems, particularly benefits, housing, and debt
• - Confident using digital tools (e.g. YouTube, online forms, resource hubs)
• - A commitment to equity, inclusion, and the value of lived experience
  
  

Why Work with Us?

We are committed to fostering an inclusive, diverse workplace where everyone can thrive. Join a team where your leadership will make a real impact.

We Offer

• - Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with long service
• - Paid service closure days between Christmas and New Year
• - Hybrid working upon completion of the probation period, where possible
• - Access to our in-house learning platform for career and role development
• - Personal development opportunities through our Network Equity Groups
• - 24/7 employee support through our wellbeing service
• - Ongoing performance management and training development
  
  

Experience in an advice-giving charity is beneficial but not essential.

Interview Date: Following week commencing 16th June 2025